Purpose

• To apply professional experience and training in information technology and network communications to provide basic technical support for a large number of users.
• To support the users with email support, mobile device support and basic network/desktop support.

Requirements

• 2-3 years’ experience is desirable
• Basic desktop support experience essential
• Working knowledge of routers, access points and desktops
• N+ Certification preferred
• Clear criminal record

Skills & Competencies

• Excellent communication skills
• Strong analytical and problem-solving skills
• Customer centric
• Ability to function independently
• Relationship building
• Good interpersonal skills
• Time management

Responsibilities

Desktop support

• Install, update, and configure computers and tablets
• Software installations
• Troubleshoot, diagnose, and resolve problems relating to hardware and software
• Setup of mobile devices and new laptops/desktop computers on an Azure domain and routine maintenance of computer hardware and software Supporting of Windows & Apple Mac computers
• End-user support to staff within the region
• Telephonic support to staff at branches in the region
• Assists in providing network and remote connectivity hardware/software support using Teamviewer
• Setting up and configuration of technical equipment such as Email, Projectors, Microsoft Teams, etc.
• Logging of all support calls and escalations to head office 
• Perform hardware diagnostics and repairs on laptops and desktops

Network support

• Establishes and maintains user accounts, and profiles
• Troubleshoot site connectivity and VOIP system
• Reporting faults to the service provider, following through, and resolution
• Monitor and support router on various carries: Fibre, Microwave, LTE
• Configure and support wireless network
• Setup email on mobile devices
• Printer installation, setup, and support
• Basic Microsoft Office 365 knowledge

Additional Information

• We are committed to Employment Equity when recruiting internally and externally.
• It is company policy to promote from within, wherever possible.
• We will ensure that we accommodate internal candidates, however to maintain a competitive advantage and to recruit best talent is also important for the organisation.
• If you do not hear back from us within 4 weeks, please consider your application unsuccessful.

Ref No

• TBH260724-1