Purpose

• Provide administrative support for the Billing Process to ensure accurate and timely invoicing and collections.

Requirements

• It is essential to have a National Senior Certificate with Mathematics or Mathematical Literacy as a Grade 12 subject
• A tertiary qualification with Accounting as a subject would be highly advantageous
• 1–2 Years experience in an Accounts Receivable (Debtors) Team would be an advantage
• Proficiency in MS Excel is essential

Skills & Competencies

• Examining information
• Checking things
• Upholding standards
• Interpreting data
• Following procedures
• Producing output
• Meeting timescales
• Managing tasks

Responsibilities

INTERNAL PROCESS

• Review billing information and create and issue invoices to clients or members.
• Ensure payment data is accurately imported into the system by the required due date.
• Ensure all debit orders are loaded into the system correctly and within the required timeframe.
• Conduct reconciliations to ensure payments and billing process is up to date.
• Process refund or credit memos where required.
• Prepare account statements for clients or members.
• Follow up on outstanding payments to ensure funds are collected.
• Address and resolve customer queries related to billing.
• Monitor payments and prepare monthly billing reports.
• Assist other departments with the preparation of financial reports.
• Update accounting records with issued invoices, processed payments, new balances and customer contact information.

CLIENT SERVICES

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback, and escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Deliver on service level agreements and made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Effectively manage time and ensure optimal productivity.
• Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.
• Be self-confident, self-motivated and relentlessly pursue targets and goals.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Additional Information

• We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally.
• All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Ref No

• MMH260619-2

Centre

• Momentum Health