Switchboard Operator

Department of Water and Sanitation - Worcester, Western Cape

Closing date yi 30 ka June 2026

Requirements

A Senior/Grade 12 Certificate.

Skills & Competencies

Knowledge of administrative and clerical procedure.
Knowledge of word processing.
Operate telecommunication system.
Report faulty telephone system and other extensions within the organisation.
Managing files and records.
Understanding of Public Service Regulations.
Telephone etiquette and interpersonal skills.
Knowledge in operating telecom operations.
Framework for managing telephone etiquette.
Problem solving and analysis.
People and diversity management.
Client orientation and customer focus.
Effective communication skills both (verbal and written).
Accountability and ethical conduct.

Responsibilities

Render switchboard services.
Attend to incoming and outgoing telephone calls.
Maintain switchboard system.
Transfer calls to relevant extensions.

Additional Information

Other related documentation such as copies of qualifications, identity document, driver’s license etc need not to accompany the application when applying for a post as such documentation must only be produced by shortlisted candidates during the interview date in line with DPSA circular 19 of 2022.
With reference to applicants bearing professional or occupational registration, fields provided in Part B on the online Z83 must be completed as these fields are regarded as compulsory.
Failure to complete or disclose all required information will automatically disqualify the applicant.
No late applications will be accepted.
Shortlisted candidates will be subjected to suitability checks (SAQA verification, reference checks criminal and credit checks).
SAQA evaluation certificate must accompany foreign qualifications (only when shortlisted).
Applications that do not comply with the above-mentioned requirements will not be considered.
All shortlisted candidates pertaining to Senior Management Services (SMS) posts will be subjected to a technical and competency assessment and a pre-entry certificate obtained from the National School of government is required prior to the appointment.
All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments.
One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment.
Candidates will be required to complete a financial disclosure form and undergo security clearance.
Foreigners or dual citizenship holders must provide a police clearance certificate from country of origin (only when shortlisted).
The Department of Water Sanitation is an equal opportunity employer.
In the filling of vacant posts, the objectives of section 195 (1) (i) of the Constitution of South Africa, 1996 (Act No: 108 of 1996) the Employment Equity imperatives as defined by the Employment Equity Act, 1998 (Act No: 55 of 1998) and relevant Human Resources policies of the Department will be taken into consideration.
Correspondence will be limited to short-listed candidates only.
If you do not hear from us within three (3) months of this advertisement, please accept that your application has been unsuccessful.
Faxed applications will not be considered.
The department reserves the right not to fill these positions.
Women and persons with disabilities are encouraged to apply and preference will be given to the EE Targets.