Case Officer - Mthatha

TB HIV Care - Mthatha, Eastern Cape

Closing date yi 9 ka July 2026

Purpose

Responsible for implementing and monitoring the Case Management Model (CMM) through adherence support for ART patients until they are eligible for decanting to any of the differentiated models of care.

Requirements

Grade 12 certificate
Enrolled nurse qualification will be an added advantage
At least 2 years’ relevant experience in counselling and testing
Adherence counselling
Basic HIV testing and counselling
Index case trailing
Able to communicate in English and isiXhosa is an advantage
Criminal Clear

Skills & Competencies

Good communication skills
Coordination skills
Liaison skills
Networking
Problem-solving skills
Knowledge management
Planning and organising

Responsibilities

Capture details of clients on ART for less than one year and newly initiated patients on ART on the CMM excel spreadsheet, and plot all due appointments
Capture clients with high viral loads, pediatric clients, pre-ART clients and pregnant women
Phone clients and conducts daily linkage to a CHW or any appropriate community person for those who missed their appointment; pay a visit to clients who missed their appointments, patients who are not virally suppressed, and patients needing additional care
Issue routine reminders according to the schedule of appointments by sending SMS reminders
Responding to messages from clients and crafting an appropriate and professional response
Refer patients for enrolment in support groups according to the patient’s preference

Additional Information

We are committed to Employment Equity when recruiting internally and externally.
It is company policy to promote from within, wherever possible.
We will ensure that we accommodate internal candidates, however to maintain a competitive advantage and to recruit best talent is also important for the organisation.
If you do not hear back from us within 4 weeks, please consider your application unsuccessful.

Ref No

TBH260706-1

Centre

Mthatha Gateway Clinic

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