Purpose

• This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical problems, usually in support of administrative queries/issues.
• The incumbent is individually accountable for achieving results through own efforts.

Requirements

• Matric/Grade 12
• Minimum 3 years’ experience in the industry or similar role
• Knowledge of Old Mutual’s products and administrative processes is required
• Knowledge of the OMP system for at least 12 months (advantageous)
• Previous experience within a processing environment
• MS Office proficiency
• Ability to travel within the region

Skills & Competencies

• Adaptable to rapidly changing environment.
• Excellent communication and writing skills.
• Able to work under pressure and be adaptable.
• Sound understanding of the insurance industry.
• Awareness of client-care principles.
• Ability to give and receive feedback.
• High level of attention to detail.
• Ability to work independently and be a reliable team player.
• Some technical knowledge about area of operation.
• Excellent organising skills.
• Attention to detail.
• Deadline orientated.
• Ability to prioritise work in order of importance and risk.
• Strong pro-active problem-solving skills.
• High level of ownership and independence (able to run the office in the absence of the senior for long periods of time)
• Systems knowledge: BaNCs, Bizagi, Secure Services, OMP.

Responsibilities

Documentation Processing

• Perform complex administrative tasks in accordance with SLA parameters, in a processing environment
• Follows standardised processes and provides administrative support to sales staff in line with normal business functioning
• Provides a service to the brokers
• Responds to immediate administrative requirements
• Delivers on daily production standards

Quality Assurance

• Performs quality checks on own work
• Adhere to service and quality standards
• Working as part of a team and assisting others when required
• Needs to pass yearly Business Unit Assessments

Relationship Building

• Build strong partnerships with internal staff in order to provide good service to the brokers
• Ensure all issues are proactively and smoothly resolved, keeping brokers informed and providing good service
• Builds solid relationships with brokers and their staff thereby assisting the business consultant with achievement of sales targets
• Collaborates and networks effectively with others and achieve results

Additional Information

• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Ref No

• JR-81732