Purpose

• CapeNature is seeking to appoint an administration assistant to manage the administrative tasks within the Contact Centre.
• The primary purpose of this role is to provide administrative assistance to the Contact Centre.

Requirements

• Diploma in Tourism or Administration
• No criminal record
• Ability to write and communicate in any two of the Western Cape official languages
• In possession of a valid ID document

Skills & Competencies

• Proficiency in Microsoft Office
• Punctual, neat, and responsible
• Willingness to travel when required
• Ability to work in a team and independently
• Resourceful, problem-solving and initiative taking
• Attention to detail and accuracy
• Multitasking and time-management skills, with the ability to prioritize tasks
• Demonstrate excellent written and verbal communication skills

Responsibilities

Administrative support

• Ensure all events, official use and third-party requests have been responded to timeously and that the request has been received within the stipulated timeframe prior arrival date as per the SOP.
• Administer and ensure thorough processing of staff booking
• Administer & follow up on deposits due to ensure payments are received with in the stipulated
• To ensure that closures are affected timeously, all bookings have been removed, clients have been contacted and reserves have been informed of bookings/revenue affected as per the closures SOP.

Adherence to internal policy and procedure

• Adhere to CRS Business rules
• Ensure compliance and implementation of CapeNature Terms
• Compliance to PMFA and internal finance policy and procedure Adherence to daily schedule and work

Contact Centre Support

• Provide reports to Contact Centre Lead/Manager to ensure quality standards

Customer Service

• Attend to all (internal and external) customer enquiries

Sales Growth and revenue

• Respond to all customer enquiries and requests and convert them to realised

Additional Information

• Only suitable candidates who meet the minimum requirements will be considered.
• CapeNature reserves the right not to make an appointment or to re-advertise a post should it be deemed necessary within its sole discretion.

Remuneration

• R120 000

Centre

• Division: Eco-tourism and Access