Client Liaison Administrators (B5) X5

Manufacturing, Engineering and Related Services Sector Education and Training Authority - Various Areas, 5 Provinces

Closing date yi 29 ka April 2025

Purpose

The position is responsible for providing effective, efficient, and comprehensive administration, secretarial and support service to the regional office central liaison, regional stakeholders, and managers to ensure that training and development initiatives in the regions are appropriately facilitated.

Requirements

Diploma or equivalent NQF 6 qualification in Business Administration / Office Administration / Commerce / Project Management / Training or Related field
1 year experience in Administration and Customer Relations in SETA is essential

Skills & Competencies

Customer Service Orientation
Technical Skill and Competence
Attention to Detail Skills
Collaboration skills
Communication Skills
Computer literacy with solid knowledge of MS Word, Excel, Outlook, and Database

Responsibilities

Sound, effective, and efficient administration of all records and information including to enable easy accessibility, accuracy, and comprehensiveness of information
Professionally attend, handle and response to all Stakeholder queries ensuring amiable and timeous resolution
Completing Learner Registrations accurately and timeously ensuring all required information is captured accurately and according to procedure
When required timeous and accurate preparation of Tranche Payments T2, T3 and T4 ensuring all information required is attached and saved for easy accessibility
Efficiently and effectively perform secretarial duties to support sound regional administration
Efficiently prepare administration for booking for all Trade Test Bookings
Apprenticeship Transfer
Apprenticeship Recission: 24 A (mutual)
Suspensions for Apprentices
Suspension for Learners
Advise and support stakeholders on processes, procedures, and information relating to skills development issues
Provide guidance and support to Levy Paying Members in navigating the application procedures for Mandatory and Discretionary Grants
Provide accurate feedback from the Regional Office to the Central Liaison ensuring clear and efficient flow of information between Regional Office and Head Office, including all aspects related to Regional Office and Skills Forum Administration
Ensure the execution of project initiatives including ad-hoc projects, providing regional assistance to all merSETA, projects
Maintain efficient office management processes aligned with secretarial best practices, involving record-keeping systems, correspondence, communication, and payment requisitions
When required assist with effective logistics management for travel arrangements and event coordination as needed by the regional office for roadshows and events
Accurate capturing of information on the system, ensuring the database is kept up to date
Efficiently and effectively generate reports as required to assist the office in achieving its targets ensuring accuracy of information
Oversee and supervise all apprenticeship related matters including trade test bookings, transfers, recission: 24 A, and timelines of learner and apprenticeship programs in alignment with the Quality Management System (QMS)
Effectively and timeously administer all aspects of the suspension process for Apprentices and Learners

Additional Information

If you meet the requirements and are interested in this exciting opportunity, please submit your application for consideration.
The merSETA is an equal opportunity employer and preference will be given to suitably qualified Affirmative Action Candidates and People Living with Disabilities in line with the Employment Equity Plan.
To apply for this opportunity, submit a fully completed and signed job application form, a detailed curriculum vitae with three references, clearly quoting the job title and Reference Number as a subject in the email.
Only short-listed candidates will be contacted.
Should you not be contacted within 2 months after the closing date, please know that your application was not successful.
The merSETA reserves the right not to make an appointment.
Applicants are urged to follow all instructions as outlined in the advert when submitting their applications.