Customer Assistant: Foods Merchandiser

Closing date yi 29 ka July 2026

Join Woolworths as a Customer Assistant: Foods Replnisher/Foods Merchandiser and be part of a team dedicated to delivering exceptional customer service in a vibrant food retail environment.
Located in Hemingways, you will play a key role in ensuring health, safety, and food handling standards are met, while maintaining an inviting shopping experience.
Your responsibilities include greeting and assisting customers, managing stock through rotation and replenishment, and upholding hygiene and shrinkage control practices.
We value strong communication, punctuality, and teamwork, offering a flexible schedule with opportunities to work various shifts.
If you have a Grade 12 qualification or equivalent, basic computer literacy, and a passion for food retail, Woolworths is the place to grow your career.
Join us and be part of a company committed to quality, innovation, and customer satisfaction.
Apply today to make a difference in people's lives and enjoy a supportive, dynamic work environment.

Minimum education level: Grade 12 or equivalent NQF level
Basic computer literacy to handle essential digital tasks
Experience in a food retail or similar customer service environment is advantageous

Ability to work flexible shifts, including early mornings, night shift and weekends
Strong communication skills to engage effectively with customers and team members
Basic numeracy and literacy skills for stock management and record-keeping
Knowledge of food safety, hygiene standards, and cold chain management
Attention to detail to ensure stock rotation, merchandising, and shrinkage control
Demonstrated personal discipline including punctuality, dress code adherence, and team collaboration
Ability to identify quality issues and manage returns or report suspicious activities responsibly

Deliver exceptional customer service by greeting customers warmly and responding to their needs effectively.
Apply selling skills by advising customers on product options, promotions, and alternatives when items are unavailable.
Manage stock efficiently by implementing stock rotation, maintaining cold chain and hygiene standards, and replenishing shelves accurately.
Identify and address quality concerns promptly, including isolating damaged goods and managing returns to vendors.
Adhere strictly to shop-keeping disciplines including gap policies, planograms, and maintaining a clean, tidy department.
Minimise shrinkage by reporting dishonest acts, managing stock losses, and following red flag processes and security protocols.
Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions in the department.
Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active participation in team meetings.

Woolworths is a designated employer in terms of the Employment Equity Act, 55 of 1998, as amended.
We are committed to Employment Equity through the filling of this post with a candidate whose transfer/promotion/appointment will promote representativity in line with our Employment Equity plan.
Preference will be given to internal candidates, provided this supports achievement of our Employment Equity goals.