Customer Care Coordinator

Closing date yi 8 ka July 2026

Umzimvubu Local Municipality with its mission to properly plan and deliver quality and sustainable services to improve the socio-economic status within the broader Umzimvubu community hereby invites applications from committed self-driven individuals who want to accelerate their careers in the fields mentioned herein through rendering services of high quality and exceptional intelligent in order for it to maintain its vision of moving to limitless possibilities.

Coordinate and Monitor Planning, Implementation, and Performance of Capital, Rehabilitation, and Maintenance Projects
Develop and Track Project Plans, Deliverables, Timelines, and Performance Indicators
Manage and Coordinate Customer Care Services, Stakeholder Engagement, and Service Delivery Support Initiatives to Ensure Responsive, Effective, and Customer-focused Municipal Service Delivery
Liaise with Municipal Departments, Communities, and Stakeholders to Promote Effective Communication and Service Delivery
Facilitate Community Awareness Programmes and Stakeholder Engagement Activities
Manage and Monitor Service Requests, Complaints, and Customer Feedback to Ensure Adherence to Service Standards
Coordinate Administrative and Reporting Functions Relating to Customer Care and Service Delivery Activities
Compile Reports, Maintain Records, and Provide Information to Support Decision-Making and Performance Monitoring

All Applications must be submitted with an application form accompanied by a comprehensive, certified documents.
An application form (MARKED ‘APPLICATION FOR EMPLOYMENT') is obtainable from our website or from any of our municipal offices.
Failure to submit documents listed above will result in disqualification.
Background screening will be done to shortlisted candidates.
People with disability are encouraged to apply.