Purpose

• The Regional Fresh Foods Manager is responsible for improving, implementing, and monitoring all fresh food processes, procedures, and policies within the franchise region.
• The role ensures consistent delivery of high-quality fresh products across all fresh food departments while achieving targeted profitability margins.
• The position oversees butchery, deli, bakery, fresh produce, convenience, fish, as well as Urban Barista Brewed and Rib & Rooster foodservice operations, ensuring food safety, hygiene, brand compliance, and operational excellence.

Requirements

• Grade 12 or equivalent -  (essential).
• Diploma or Degree in Retail Management, Food Technology or related field - (advantageous).
• Proven experience managing fresh food departments within the retail industry (essential).
• +4 years’ experience in a regional or multi-store management role (essential).
• Strong understanding of fresh food operations, food safety and retail performance management (essential).
• Retail or FMCG experience (essential).

Skills & Competencies

• Microsoft Office

Responsibilities

People Management

• Manage, support, and coach franchisees and in-store fresh food teams to drive performance and compliance.
• Identify skills gaps and facilitate relevant training to keep teams up to date with fresh food best practices.
• Monitor operational standards and provide constructive feedback and corrective action where required.
• Identify training needs regularly and ensure training interventions are aligned to outcomes.
• Act as a trusted advisor to franchisees on fresh food and foodservice operations.

Fresh Food & Foodservice Profitability Guidance

• Plan and guide fresh food and foodservice stock ordering across all relevant suppliers.
• Support franchisees to procure, prepare, and produce fresh food and foodservice items in line with weekly and monthly production standards.
• Monitor weekly sales and profitability against benchmarks and drive corrective action where required.
• Ensure bakery, deli and foodservice production adheres to approved recipes, yields and portion controls.
• Drive cost control initiatives including waste reduction, culling procedures, packaging optimisation and equipment cost efficiencies.
• Analyse competitor activity and ensure brands remain competitive and relevant.

Urban Barista Brewed and Rib & Rooster Oversight

• Ensure full operational compliance for Urban Barista Brewed and Rib & Rooster across assigned stores.
• Enforce adherence to brand standards, recipes, portion sizes, menu execution and product quality.
• Support franchisees with setup, training and ongoing performance improvements.
• Monitor sales performance, product mix and execution standards.
• Support new store openings and brand rollouts.

Hygiene, Health & Safety Compliance (all departments)

• Ensure full hygiene, food safety and health & safety compliance across all departments and foodservice brands.
• Enforce adherence to food safety legislation, company standards and audit requirements.
• Guide correct implementation of food handling, hygiene practices, cleaning schedules, temperature control and cold-chain management.
• Monitor hygiene and safety audits and ensure corrective action plans are implemented and sustained.
• Act immediately on high-risk or critical compliance breaches.

Availability & Merchandising Assurance

• Guide franchisees on maintaining optimal stock levels and perishable availability.
• Ensure merchandising standards and planogram changes are implemented timeously.
• Monitor weekly performance and availability trends across departments.

Reporting

• Provide accurate and timely fresh food performance reporting to franchisees and divisional offices.
• Assist in compiling monthly executive summaries and operational insights.

Additional Information

• If you don’t hear from us within 14 days, please consider your application unsuccessful.
• Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Ref No

• SHO260511-12