Representative - Customer Service

Closing date yi 23 ka June 2025

Matric/Senior Certificate
Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
Experience working in a small to medium organisation

Consumer satisfaction.
In branded store:
accountable for cash and stock
accountable for sales and meeting sales targets
accountable for stock shortages
Provide consumer advice and education / share product knowledge
Manage stock in store:
Management of shortages.
Obsolescence
Promotional stock merchandising
Manage operations in store:
Warranties
Customer cell phone repairs (where applicable)
Returns
OBFs
Identify issues and resolve
Communication, in outlet, and with MTN
Maintain company’s policies and procedures.
Manage and account for all cash.
Conduct actual system transactions e.g. activations, suspensions, migrations etc.
Relevant paperwork and documentation.
General Customer services: turnaround time, queuing time, accuracy, and productivity.

Will be required to work weekends (Saturday 9h00-17h00 and Sunday 9h00-15h00) as scheduled.
Days off will be granted during the week.
Working hours are 9h00 – 18h00 Monday to Friday.