Civic Services Clerks X18

Department of Home Affairs - Various Areas, 6 Provinces

Closing date yi 26 ka June 2026

Purpose

The DHA is a merit-based, equal opportunity and affirmative action employer.
In line with its commitment to promoting representivity, in the filling of entry-level positions preference may be given to locally based candidates on grounds of affordability as well as to (unemployed) youth and the DHA’s interns and learners who have successfully completed their respective skills development programmes.
In the filling of all posts, preference may be afforded to persons with disabilities, and in respect of SMS-level posts, to women.
Persons falling in these categories and who meet the post requirements are preferred.

Requirements

An undergraduate qualification in Public Management, Administration, Operations, Business Management, Management or Administration, Law or Social Science within these specified fields at NQF level 6 recognised by SAQA.

Skills & Competencies

Basic understanding Public Service Regulatory Framework.
Knowledge of Civic Services Regulatory Frameworks Knowledge of the Batho Pele Principles.
Knowledge of Fraud prevention.
Knowledge of the Constitution.
Knowledge of the Departmental Regulations and Prescripts.
Willingness to travel and work extended hours.

Required skills and competencies:

Interpersonal Skills. Client Orientation and Customer Focus.
Computer Literacy.
Communication Skills (Written and Verbal).
Telephone etiquette Analytical Skills.
Professionalism.
Compassion.
Conscientious.
Patriotic, Honesty and Integrity.

Responsibilities

Attend to enquire and perform online verification.
Greet customers, and ensure that they receive a professional, warm and friendly welcome.
Provide customers with orientation and information on the services required.
Check status of the applicant (Fingerprint register on HANIS and marital status) and conduct online verification and issue a ticket.
Provide advice and direction to relevant unit and ensure the highest customer service standards.
Operate in front and behind the pay barrier and the point of contact for customers.
Direct customers to relevant service departments in a timely manner and with the highest customer service standards.
Ensure that all the customers waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation.
Ensures that the customer receives the highest service standards in accordance with the departmental values and vision statements.
Monitor the records of all cases.
Monitor the influx of foreigners residing in the country with no legal documentation. Implement incidental matters ensure that the identity of illegal foreigner who are arrested, detained or convicted.
Operate the live capture photo booth in the office.
Verify, validate and capture client information on system, administer fingerprints, scan client supporting documents.
Receive, scan and file smart cards upon receipt Process collections of ID smart cards to clients.
Process application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registrations.
Rectifications and Amendment of particulars and issuing and Citizenship documents.
Implement policies and procedures in line with the approval Framework.
Monitor individual resources (Physical).

Additional Information

Applications kufuneka zifakwe online okanye zithunyelwe kwi address afenelekileyo kwezi zingezantsi nga la mini ye closing date okanye phambhi kwayo.
Application yakho kufuneka ikhatshwe yi application form (Z83 ekhutshwe ukusukela nge 1 ka January 2021) efumaneka kuzo zonke ii departments za kwa rhulumente okanye kwi websites zazo and kufuneka usebenzise i reference number ya le post owuyi aplayelayo ne job title kwa kunye ne CV enolwazi olupheleleyo and ene references ezimbhini at least.
Copy zee ID, qualifications nezinye ii documents kuzofuneka uzifake emva kokuba wazisiwe ukuba ukhethiwe.
Ukuba ukhethiwe, uzokwenziswa i interview, tests nee assessments kwa kunye nee background checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State).
Abantu ekuzobuyelwa kubo nga bantu abakhethiweyo bodwa.
Ukuqashwa kwakho kuzofuneka usebenze ixesha lovavanyo elibekiweyo and ufumane ne security clearance efanele esisikhundla.