Purpose

• The DHA is a merit-based, equal opportunity and affirmative action employer.
• In line with its commitment to promoting representivity, in the filling of entry-level positions preference may be given to locally based candidates on grounds of affordability as well as to (unemployed) youth and the DHA’s interns and learners who have successfully completed their respective skills development programmes.
• In the filling of all posts, preference may be afforded to persons with disabilities, and in respect of SMS-level posts, to women.
• Persons falling in these categories and who meet the post requirements are preferred.

Requirements

• An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or Social Science within these specified fields of study at NQF level 6 as recognised by SAQA.
• 2 Years’ experience in Operations in a Client or Customer Services environment is required.
• Experience in Civic or Immigration Operations and a drivers licence may be an added advantage.

Skills & Competencies

• Knowledge of front office operations.
• Extensive knowledge of various filing systems.
• Knowledge of fingerprint verification.
• Knowledge and understanding of Civic Services Regulatory Framework.
• Knowledge of the Public Service Regulatory Framework.
• Knowledge of Supply Chain Management process and procedures.
• Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures.
• Knowledge of Human Resources Regulatory Framework.
• Work extended hours may be required.
• Customer Focus.
• Analytical thinking.
• Planning and organising.
• Problem Solving.
• Verbal and written Communication.
• Financial Administration.
• Interpersonal skills.
• Attention to detail.
• Clerical and Administration.
• Multi-tasking.
• Supervisory skills.
• Teamwork.
• Time Management.
• Conflict Management and Resolution.
• Computer literacy.
• Patriotism, Honesty and Integrity.

Responsibilities

• Facilitate the administration of the front-line office in an effective manner.
• Ensure enquiries are attended to and perform online (meter greeter) verification.
• Ensure the monitoring of the live capture photo boot in the department.
• Facilitate the verification and validation of client information on system, fingerprint, scan client supporting document online.
• Ensure the effective delivery of ID smart cards.
• Facilitate and quality assure the authorisation and collection of applications from clients.
• Facilitate the implementation of security control processes and policies.
• Attend to problematic areas related to general services to all clients.
• Facilitate the implementation of BMD (Birth, Marriage and Death) and ID smart cards operations.
• Facilitate and monitor effective daily operations of the front office.
• Build and maintain relationships with clients.
• Ensure the implementation of effective governance, risk, and compliance management practices.
• Ensure effective and efficient management of human, physical and financial resources within the Local Office.
• Coach and guide staff on compliance with all regulatory requirements.

Additional Information

• Applications kufuneka zifakwe online okanye zithunyelwe kwi address afenelekileyo kwezi zingezantsi nga la mini ye closing date okanye phambhi kwayo.
• Application yakho kufuneka ikhatshwe yi application form (Z83 ekhutshwe ukusukela nge 1 ka January 2021) efumaneka kuzo zonke ii departments za kwa rhulumente okanye kwi websites zazo and kufuneka usebenzise i reference number ya le post owuyi aplayelayo ne job title kwa kunye ne CV enolwazi olupheleleyo and ene references ezimbhini at least.
• Copy zee ID, qualifications nezinye ii documents kuzofuneka uzifake emva kokuba wazisiwe ukuba ukhethiwe.
• Ukuba ukhethiwe, uzokwenziswa i interview, tests nee assessments kwa kunye nee background checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State).
• Abantu ekuzobuyelwa kubo nga bantu abakhethiweyo bodwa.
• Ukuqashwa kwakho kuzofuneka usebenze ixesha lovavanyo elibekiweyo and ufumane ne security clearance efanele esisikhundla.

Ref No

1. KwaZulu-Natal: Large Office: Ethekwini Ref No: HRMC 30/26/5a
2. North West: Large Office: Mmabatho Ref No: HRMC 30/26/5b
3. Western Cape: Large Office: Bellville Ref No: HRMC 30/26/5c

Remuneration

• R413 001 - R486 501 per annum (Level 08), (a basic salary)

Enquiries

1. KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003
2. North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915
3. Western Cape: Mr M Pienaar Tel No: (021) 488 1409 / (021) 488 1412

Centre

1. KwaZulu-Natal: Large Office: Ethekwini
2. North West: Large Office: Mmabatho
3. Western Cape: Large Office: Bellville

Application Form

• 👉🏿 Cofa apha

Download Full Vacancy

• 👉🏿 Cofa apha

Hand Deliver at

1. KwaZulu-Natal: 181 Church Street, Pietermaritzburg, 3209.
2. North West: Cnr Sheppard and Carrington Street, Mafikeng, 2745.
3. Western Cape: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000.