Temporary – Call Centre Administrator

Closing date yi 20 ka July 2026

The purpose is to manage the daily controls and outcomes based for success of the Contact Centre, by providing unique customer service in line with SA logistics objectives.
This includes execution of budgeted/planned targets (quantity, cost, quality and time), to follow on and progress in efficiency and productivity year on year within performance and measured Customer Satisfaction.

Sound business acumen
Computer literate (i.e. Outlook and Excel)
Ability to be effective and selling products and services
Ability to analyse problems, make correct judgements/decision and think strategically
Ability to take initiative and display persistence
Interpersonal and sound written and verbal communication skills
Ability to build relationships with internal and external stakeholders
Sound planning, organising skills

Minimise lost sales and wasteful delivery expenditure by capturing orders accurately and within set time frames on SAP and online system
Efficient and accurate order placement using all available channels (Email, CIM and Inbound calls) while ensuring excellent customer service by reducing call waiting time and dropped calls
Develop an effective working relationship with managers, colleagues and the sales team
Build good relationships with customers, ensure the customers are valued and receive effective courteous response with every interaction
Willing to do any reasonable task and be multi-skilled

Preference will be given to suitably qualified candidates from underrepresented groups aligned with our Employment Equity Plan.
For external applications, please email your CV.
Closing date for applications: 20 July 2026
Should you not hear from us within one month of the closing date of the advert, kindly regard your application to have been unsuccessful.