Purpose

• The Sales Associate is responsible for delivering an exceptional in-showroom
  customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.
• The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.

Requirements

• Grade 12 / Matric (minimum requirement).
• Minimum 1 years’ retail sales experience.
• Customer-facing sales experience within a target-driven environment.
• Availability to work shifts, weekends, and public holidays.
• Homewares retail experience (advantageous).
• Clear credit and criminal record.

Skills & Competencies

What we will love about you

• Customer-focused with a strong service mindset.
• Persuasive, confident, and professional communicator.
• Detail-oriented with a focus on accuracy and quality.
• Resilient, adaptable, and able to work in a fast-paced environment.

Behaviours we love

• Wow my customer
  • Walk in my customers’ shoes
  • Deliver on my promises
  • Deliver insight-led solutions my customers need
• Treat the business as my own
  • Take accountability
  • Be curious, creative & explore opportunities
  • Do it right & at the right time
• Play as a team
  • Be helpful
  • Be inclusive
  • Find the fun

Responsibilities

Sales Execution & Conversion

• Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
• Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
• Achieve individual sales targets, conversion rates, and productivity expectations.
• Support acquisition activities, including account openings and order processing.

Customer Experience

CustomerRelationship Management (CRM)

• Deliver a consistently positive, professional, and customer-focused sales experience.
• Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
• Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
• Build customer trust through accurate information, ethical selling, and clear expectation setting.

Product Knowledge & Pricing Accuracy

• Maintain strong knowledge of products, categories, pricing, and promotions.
• Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
• Stay informed of product updates, promotions, and sales initiatives.

Administration & Order Processing

• Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
• Ensure all required customer documentation is complete and compliant.
• Maintain accurate records and system entries to support reporting and audits.

Stock Handling & Showroom Standards

• Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
• Ensure products are handled with care to prevent damages.
• Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
• Follow stock control procedures and report discrepancies or risks.

Compliance, Quality & Risk Awareness

• Adhere to all policies, procedures, quality standards, and internal controls.
• Follow cash handling procedures when processing payments, refunds, or credits.
• Participate in required training, inductions, and policy sign-offs.
• Escalate risks, errors, or non-compliance to the Store Supervisor.

Teamwork & Performance Support

• Work collaboratively with team members to achieve showroom targets.
• Support promotions, campaigns, and activations as instructed.
• Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.

Centre

• Pier 14 Shopping Centre