Purpose

• The Sales Reservationist is a hybrid role that combines proactive sales and business development responsibilities during off-peak seasons with reservation and guest services support during peak Vacation Accommodation periods.
• The role exists to help drive new business to the ComDev hospitality portfolio while ensuring operational support during high-demand periods.
• Kindly note that this position is shift based and weekend work would be required.
• Our peak period is during June and December holiday period.

Requirements

• Higher Certificate or Diploma in Hospitality, Tourism, Sales, or related field (NQF Level 5 or higher).
• At least 2-3 years’ recent and relevant sales management experience.
• Lodging sales experience.
• Account management experience.
• Experience with property management systems and sales tracking tools.

Skills & Competencies

• Proven track record of converting leads and managing bookings.
• Tourism management.

Responsibilities

Sales and Business Development:

• Develop and implement a strategic sales plan for the various hospitality departments.
• Build and maintain a database of prospective clients and follow up on leads from previous guests, events, and networks.
• Grow the department’s market segmentation, thus penetrating into new markets.
• Create a sustainable stream of income through the use of contracts that advance the department’s profitability.

Relationship Management:

• Forge mutually beneficial relationships with our stakeholders and improve our customer satisfaction. Ensuring that guest needs are met.

Reporting and Coordination:

• Monthly sales performance summary highlighting lead sources, conversion ratios, and value of bookings closed.

Reservations Management:

• Supporting the booking team with administrative tasks and reservation processing to ensure seamless operations during peak periods.

Additional Information

• An application which does not comply with the below requirements will be regarded as incomplete.
• Shortlisted candidates may be required to undergo competency assessment and undergo medical assessments.
• References may be requested by UCT at any stage of the selection process.

Please complete/attach the following to your profile before submitting your application:

• Curriculum Vitae (CV).
• Motivation/Cover letter that speaks to the specific requirements of the position.
• Three referee names which must include their title and name, position details relationship to you, their e-mail address and telephone number
• Relevant copies of your qualifications and a copy of your ID

Ref No

• 1362

Remuneration

• The annual cost of employment, including benefits for 2026 is between R 531 313,00 and R 625 071,00

Enquiries

• Any inquiries for this position are to be addressed to Ms Natasha Khan at [email protected] or Ms Mary Yiga at [email protected]  or 021 650 3469.
• Please do not send or submit job application/CV via this e-mail.

Centre

• Commercial Development (ComDev) department, a division of the Properties and Services

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