Purpose

• We are a well-established retail grocery store committed to delivering quality products, excellent service, and a clean, safe shopping environment for our community.
• We are currently seeking a dedicated and experienced SUPERSPAR Store Manager to lead and oversee the overall daily operations of the store.
• To lead and manage the daily operations of a high-volume SUPERSPAR in Kenilworth (Rosmead), ensuring exceptional customer service, staff performance, financial growth, and full compliance with SPAR Group standards.
• This role requires a hands-on leader who thrives in a fast-paced retail environment, engages with the local community, and drives store profitability.

Requirements

• Matric (Grade 12) – Essential
• Retail Management or Business Diploma – Advantageous
• At least 10 years’ experience within Retail
• Experience in high-volume stores serving mid to upper LSM customers.
• Proven leadership in managing diverse departments and large teams.
• Fluent in English and Afrikaans.

Skills & Competencies

Skills:

• Strong business acumen and analytical skills (able to interpret sales reports and financials).
• Excellent interpersonal and leadership skills.
• In-depth knowledge of health & safety regulations and compliance standards
• Proficient in POS systems and retail software.

Key Attributes:

• Hands-on leader with strong presence on the floor.
• High attention to detail and a customer-first mindset.
• Calm under pressure and solution oriented.
• Honest, ethical, and reliable – a role model for staff.

Working Conditions:

• Retail hours (including alternate weekends and public holidays).
• Store operational from early morning to evening; shift flexibility is essential.
• On-site presence required daily – not suited to remote/hybrid roles.

Responsibilities

Store Operations

• Oversee full store functionality including Fresh Produce, Bakery, Butchery, Deli, and Grocery departments
• Ensure compliance with health, safety, and hygiene regulations
• Maintain high standards of cleanliness, stock presentation, and store layout as per SPAR brand requirements
• Develop and enforce operational policies and procedures

Customer Experience

• Foster a culture of service excellence
• Resolve customer complaints diplomatically and timeously.
• Implement customer feedback systems and service monitoring tools.

Financial & Stock Control

• Manage sales performance, GP%, expense budgets, and net profitability
• Oversee inventory management, including ordering, stock levels, shrinkage, and waste control
• Approve supplier deals and negotiate improved trading terms with vendors

Staff Leadership

• Lead, coach, and develop staff members including department managers
• Ensure effective staffing levels, manage rosters and leave planning in line with operational needs
• Conduct regular staff meetings, disciplinary processes, and performance reviews
• Ensure all staff adhere to legal, ethical, and company standards

Marketing & Community Engagement

• Drive local marketing initiatives and SPAR promotions
• Represent the store at local events and support community partnerships
• Maintain an engaging social media presence and customer loyalty initiatives

Ref No

• spar_000889

Remuneration

• Market Related