FNB Community Advisor

Closing date yi 29 ka July 2026

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently.
This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.

Minimum Qualification: Grade 12/ NQF Level 4
Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognised by FAIS
1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
Confidence in guiding customers toward digital and Self‑Service solutions
Ability to identify sales opportunities and support portfolio growth
High levels of accuracy, discipline, and adherence to process
Strong organising, planning, and time‑management capability
Commitment to delivering consistent, exceptional service

Serve customers promptly and professionally, ensuring their needs are fully understood
Deliver an excellent customer experience aligned to Balanced Scorecard service standards
Achieve net profit growth through effective sales and service support
Manage the migration of customers from traditional transactions to Self‑Service and digital channels
Grow the active customer account base to expand overall client engagement
Identify and maximise cross‑sell opportunities to strengthen customer relationships
Track, control, and influence sales activities to achieve predetermined sales targets
Track, control, and influence service activities to improve service efficiencies
Provide efficient administration through careful planning, accurate reporting, and timely information updates
Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
Produce accurate and reliable sales and service statistics for management and decision‑making
Comply with governance, legislative, and audit requirements
Uphold FNB’s Golden Rules processes and procedures consistently
Take accountability for self‑development and continuously grow personal capability

Apply now if you are interested in taking the next step.
We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.