TEMS Administrator

Closing date yi 21 ka August 2026

Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area.
This role is integral as it is the first point of contact for the customer.
This role is to assist CHEP in building and maintaining solid relationships with the customer base.

Matric & a Diploma essential, preferably studying towards a business-related Degree.
Manual Drivers Licence
3-5 years Basic Accounts & Reconciliation, including general office duties
3 years Customer Service Experience

Analytical Skills
Excellent communication skills at all levels
Knowledge of Salesforce, myCHEP would be an advantage; proficiency in Word & Excel is preferable.
Team Players who are systematic, accurate, patient and service-orientated will be the best suited to handle this position.

General administration and client account reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
Reconciling of accounts
Credit balance investigations.
Accurate filing of client documentation
Managing of suspended and rejected movements
Logging of necessary Salesforce cases.
Logging Collection / Return orders when needed.
Log necessary escalations to the business via Salesforce
Submitting of weekly updates to Team Leader and Supervisor for CHEP management
Ensuring all queries are addressed and resolved in accordance with the Business Rules.
Entertain a good customer relationship and escalate all relevant issues to CHEP management.
Checking of inbound documents validity – equipment, quantities etc.
Outbound process – record keeping
Facilitating 1-4-1 exchanges
Identify 1-4-1 exchange clients to be converted Transfer clients where possible. (If applicable)
Yard duties include pallet sorting, inspection of pallet quality and reporting any problems.
Stock counts and reconciling of the counts Issues orders
Escalate all non-compliance issues to CHEP
Liaise with problem customers to recover outstanding balances.
Any other reasonable tasks as delegated by CHEP Management

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realising his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money.
Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.