Purpose

• The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment.
• We require diligent and hard-working individuals, who can be a part of a highly motivated team. 

Requirements

• Matric coupled with a minimum of 1 year working experience in a Reception environment

Skills & Competencies

• MS office Knowledge
• Customer Service skills
• Ability to work under pressure
• Ability to work within a team
• Out of the box thinking skills
• Excellent communication and organizational skills
• Excellent service orientation
• Time management
• A self-starter
• Assertive
• Attention to detail
• Excellent relationship builder
• Results and action orientated

Responsibilities

Reception Duties

• Provide customer service to clients calling and or emailing into the office.
• Answering of telephones in the office
• Re-directing calls to the correct person / department
• Walk-In client assistance
• Courier services
• Ad hoc duties as requested by Supervisor / Manager

Sales Support

• Dealer / Insurance to allow Sales Consultants to focus on Sales
• Update Business Partners and Clients regarding requests received by Consultants or by the Regional Office
• Follow up and providing updates regarding outstanding projects to all stake holders(Consultants, Business Partners, clients and Management)
• Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests
• MIS reports (Consultants, Business Partners, clients and Management)
• Installation Certificates
• Login details i.e. resets / creating logins
• Customer updates
• Loading of contracts through IEvolve
• Follow processes and adhere to procedures
• Loading of new leads on the NR Site

Customer Value, Growth, Knowledge, Efficiency–Scheduling / Reporting

• Request rebooking to be done on fitments not completed
• Scheduling urgent fitments when required
• Scheduling On Sites and Service Requests as required
• Tech Support when required
• Pro-actively identify outstanding fitment
• Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies

Customer Value, Growth, Knowledge, Efficiency (10%) - Process Management & Operations

• Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
• Positively influence the processes and relationships within the region to achieve the business objectives
• Support other business units and other departments within Tracker Connect
• Apply knowledge, seek assistance, assign resources and judgment to resolve problems
• Compliance with company policies

Ref No

• track_001682