Purpose

• Step into a high-impact leadership role as a Regional Manager, where you will take full ownership of the performance, compliance, and operations of Medirite Instore Dispensaries and Medirite Plus Stores across your region.
• In this role, you’ll drive regional success by executing strategic operational plans, leading high-performing teams, and embedding a culture of excellence across all stores.
• You will be accountable for delivering strong financial results, ensuring consistent execution of company standards, and proactively managing risk through strict adherence to policies and procedures.
• Working closely with the Senior Regional Manager, you will lead and develop Area Managers, ensuring alignment, capability, and performance across the region.
• This is your opportunity to make a real impact by shaping the success of a growing retail healthcare business.

Requirements

• Matric
• Bachelor of Commerce degree or equivalent
• Desirable: Bachelor of Pharmacy degree
• +5 years experience in the retail pharmacy industry.
• Valid drivers license

Skills & Competencies

KEY ROLE COMPETENCIES

• In-depth knowledge of retail operations, sales strategies, and best practices.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities
• Ability to work independently and make informed decisions.
• Takes accountability and ensure direct reports are held to account on agreed performance standards.
• Multitasking ability to handle various responsibilities simultaneously.
• Works effectively under pressure.
• Delegates tasks appropriately to achieve goals.
• Resolves conflicts, whether related to customer complaints or employee issues.

SKILLS

• Familiarity with SAP retail and Unisolv dispensing systems.
• Proficiency in interpreting various performance / financial reports.
• Documents and shares performance metrics with management for ongoing improvement.

Responsibilities

COMPLIANCE

• Ensures stores comply with all legal and regulatory requirements.
• Oversees audits to ensure adherence to company policies, procedures and standards to ensure consistency and mitigate risk.
• Implements corrective actions as necessary to address compliance issues.
• Follows up on corrective action to mitigate risk.

BUSINESS ACUMEN

• Aligns regional strategies with overall company objectives.
• Develops and implements business plans and priorities to enhance the region’s operational performance and achieve business goals and objectives.
• Analyses and interprets reports and financial statements, such as the Profit and Loss, reports and dashboards to monitor performance and implement strategies / plans to achieve financial results.
• Implements appropriate corrective action to improve input and results as needed.
• Compiles and presents monthly and quarterly reports for the Senior Operations Manager on regional performance, challenges and opportunities with recommendations, actions plans and associated accountabilities.
• Assesses and improves the efficiency and effectiveness of work processes.
• Remains updated on industry trends and incorporates innovations into regional operations.
• Identifies opportunities for growth and expansion within the region.

NEW BUSINESS DEVELOPMENT

• Identifies new business opportunities through sourcing potential sites for Medirite Plus.
• Engages with respective stakeholders to secure new business opportunities.
• Continues building relationship with various stakeholders.
• Manages the end-to-end new store opening process.
• Works with the new store project and functional teams as well as own regional team to ensure a smooth store opening.
• Allocates and manages resources in line with the new store opening responsibility and task list.
• Escalates issues and challenges timeously to mitigate risk leading up to opening.
• Allocates resources accordingly post opening to ensure support to branch.

RETAIL OPERATIONS MANAGEMENT

• Oversees daily operations of areas within the region through the Area Managers.
• Defines operational goals, targets and plans with Area Managers that are broken into actionable steps to be followed and tracked.
• Implements plans through Area Managers to enhance operational performance and achievement of targets.
• Ensures stores are merchandised in line with expected standards and are visually appealing to drive sales and maintain brand integrity.
• Ensures promotional and marketing initiatives are executed as per marketing plans and expected standards to drive sales.
• Ensures that plans in place to reduce shrinkage and waste are adhered to and remedial action is taken where required.
• Conducts cyclical store visits to ensure alignment to commercial and operational goals as well as standards.

CUSTOMER SERVICE (Customer Centric Approach)

• Ensures all stores deliver exceptional customer service through embedding and recognising desired behaviours.
• Ensures stores are visually appealing and clean to enhance the customer experience.
• Ensures customer complaints are expressly dealt with.

PEOPLE MANAGEMENT (People-Centric Approach)

• Drives integration and coherence between the Front Shop and Dispensary.
• Leads and mentors the Area Manager.
• Ensures effective recruitment, training, and development of employees within the region.
• Conducts regular performance evaluations of Area Managerss and provides feedback to improve performance.
• Fosters a positive and collaborative work environment.
• Optimises resources for improved productivity, goal achievement and customer experience.

COLLABORATION AND COMMUNICATION

• Facilitates effective communication between the Area Manager and Store Management.
• Collaborates with own regional team to drive performance, support team development and implement business imperatives to achieve regional goals.
• Develops and delivers effective communication strategies to address issues, share information, and celebrate achievements.
• Collaborates with other Regional Managers and Home Office Functional teams to continually refine business processes and improve results.
• Maintains effective relationships with Checkers / Shoprite Divisional Management.

Additional Information

• If you don’t hear from us within 14 days, please consider your application unsuccessful.
• Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Ref No

• SHO260701-2