Purpose

• The National School of Government (The NSG) contributes to the building of an effective, capable and professional public service through the provision of relevant, mandatory and non-mandatory training programmes.

Requirements

• Grade 12 or equivalent (NQF level 4) and three-year national diploma in contact centre management, customer service/frontline service, public management or equivalent qualification.
• 1-2 years’ experience in a contact centre environment.
• Customer service experience.

Skills & Competencies

• Good verbal and written communication skills.
• Proficient in relevant computer applications.
• Interpersonal skills.
• Problem solving skills.
• Problem analysis.
• Time management skills.
• Ability to always work efficiently and effectively.
• Good knowledge of client relations and contact centre environment.
• Understanding of the public sector.
• Good knowledge and understanding of the NSG to service the client effectively and efficiently.
• Computer literacy.
• Reasonable expertise in the field of contact center operations.
• Relevant product knowledge.
• Adaptability.
• Team player.
• Self-driven.
• Attention to detail.
• Ability to deal with job stress as well as upset customers in a positive way.
• Problem solving skills.
• Ability to build positive rapport with different types of clients over the phone.

Responsibilities

• Attend to requests and nominations for training courses received from government departments and statutory bodies and generate quotations timeously according to the norms and standards.
• Provide customers with product and service information.
• Manage logistics such as creating case files for confirmed courses, maintenance of training calendar and manage postponements and cancellations.
• Maintain continuous engagement with clients ensuring ongoing support and assistance.
• Follow up customer calls where necessary.
• Capture and record interaction details for reporting purposes.
• Investigate client complaints and provide solutions and feedback.
• Identify and escalate priority issues.

Additional Information

• Applications must consist of: A fully completed and signed new Z83 form with a comprehensive CV only containing contactable references.
• Only shortlisted candidates will be required to submit certified documents on or before the day of the interview.
• The relevant reference number must be quoted in the application form.
• Foreign qualifications must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA).
• Shortlisted candidates might be subjected to a technical exercise for the post (s).
• All appointments are subject to personnel suitability checks such as security vetting, citizen verification, financial records check, and qualifications verifications.
• Applications who do not comply with the above-mentioned requirements as well as applications received late, will not be considered.

Ref No

• NSG 17/2022

Remuneration

• R211 713 per annum (Level 06), plus competitive benefits cost to company

Enquiries

• Mr Mpho Mugodo Tel No: (012) 441-6017

Application Form

• 👉🏿 Cofa apha

Download Full Vacancy

• 👉🏿 Cofa apha

For Attention

Post to

• The Principal: National School of Government, Private Bag X759, Pretoria, 0001

Email Application