Service Consultant - Fixed Term Contract
Discovery - Gqeberha, Eastern Cape
Closing date ayichazwanga
Regrettably, this position has been removed.
Purpose
- To ensure quality service delivery to all stakeholders while adhering to Discovery’s SLA.
Requirements
- Matric
- A tertiary education (preferably a Degree or Diploma), or in the process of completing a tertiary education
- Minimum 1 years call centre experience
- Excellent communication skills
- Proficiency in English
- MS Office
- FAIS accreditation highly advantageous
Skills & Competencies
- Self motivated and pro-active
- Team player
- Assertiveness and the ability to adapt to change
- Able to prioritise and work under pressure
- Very organised, positive, and service orientated
- Professional at all times
- Attention to detail
- Use listening skills to identify problems
- Receptive to clients complaints and queries
Responsibilities
- Providing product information and handling financial queries
- Answering inbound calls timeously
- Dealing with all queries through to resolution
- Maintaining accurate details of all queries
- Actively displaying the Discovery Service Standards
- Dealing with all queries through to resolution
- Administration functions
- Policy changes to the product
- Working on Discovery Systems
Additional Information
- The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
- As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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