FNB Community Advisor DHA

Closing date yi 31 ka July 2026

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service).
Ensure all interactions align with established policies, processes, and service standards.

Minimum Qualification: Grade 12/ NQF Level 4
Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognised by FAIS
1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
Confidence in guiding customers toward digital and Self‑Service solutions
Ability to identify sales opportunities and support portfolio growth
High levels of accuracy, discipline, and adherence to process
Strong organising, planning, and time‑management capability
Commitment to delivering consistent, exceptional service

Build and maintain strong relationships with clients.
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
Ensure compliance with rules and processes and has attention to detail.
Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Analyse customer data and recommend tailored solutions.
Achieve sales results by providing contextual and integrated financial solutions to customers.
Conduct yourself in an ethical manner.
Takes accountability for own performance, personal and career development.
Show empathy with customers.
Stay updated on industry trends and product knowledge.
Maximise channel optimisation opportunities identified aligned to customer needs
Ensure activities support cost containment and reduction
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Apply now if you are interested in taking the next step.
We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.