Administrative Clerk: Helpdesk &Complaints (UDM)

Department of Public Works and Infrastructure - Polokwane, Limpopo

Closing date yi 3 ka July 2026

Purpose

The Department of Public Works is an equal opportunity, affirmative action employer.
The intention is to promote representatively in the Public Service through the filling of these posts and with persons whose appointment will promote representatively, will receive preference.
An indication by candidates in this regard will facilitate the processing of applications.
If no suitable candidates from the unrepresented groups can be recruited, candidates from the represented groups will be considered.
People with disabilities are encouraged to apply.

Requirements

A Minimum of Senior Certificate / Grade 12 or equivalent.
No previous experience is required.

Skills & Competencies

Computer literacy including Microsoft Office (word, excel, power point).
Good verbal and communication skills.
Record keeping skills, good interpersonal skills and telephone etiquette.
Office administrative and organisational skills.
Ability to work under pressure, hardworking and a team player.

Responsibilities

Attend and follow-up on all client complaints and queries:

Maintain an active query register for the unit.
Address enquiries or refer them to the necessary manager.
Ensure resolutions of meetings are addressed within established timeframes.
Administer the Archibus System as and when required.

Render general clerical support services:

Update and maintain electronic and physical records for procurement instructions.
Furnish information for reports to internal and external stakeholders.
Record, organise, store, capture, update and retrieve correspondence and data.
Distribute documents/packages to various stakeholders as required.
Keep and maintain the filing system for the component.
Type basic letters and/or other correspondence when required.
Keep and maintain the incoming and outgoing register of the component.

Provide supply chain clerical support services within the component:

Liaise with internal and external stakeholders in relation to procurement of goods and services.
Obtain quotations, complete procurement forms for the purchasing of standard office items.
Stock control of office stationery.
Check correctness of subsistence and travel claims of officials and submit to manager for approval.
Handle telephone accounts and petty cash for the component.
Arrange travelling and accommodation.
Maintain a leave register for the component.

Provide a meeting management service to the sub-directorate:

Plan the diary for the sub-directorate.
Book a meeting venue.
Arrange meetings and confirm attendance with stakeholders.
Take minutes and distribute to meeting attendees.

Additional Information

Applications must be submitted on the prescribed Z83 application form (obtainable from any Public Service Department or on the DPSA website link: https:/www.dpsa.gov.za/newsroom/psvc/, which must be signed, initialled and dated by the applicant, and must be accompanied by a detailed curriculum vitae (CV) only.
Candidates are not required to submit certified copies of qualifications and related documents on application.
Only shortlisted candidates will be required to submit certified copies of qualification and other related documents on or before the date of interview, which should not be older than six months.
Should an application be submitted using incorrect/old Z83 application form, such an application will be disqualified.
Further take note of the following on completion of Z83 application form: PART A and PART B must be fully completed. PART C - PART G: Noting that there is a limited space provided applicants may refer to CV or indicate.
This will be acceptable as long as the CV has been attached and provides the required information.
Page 1 of the Z83 application form must be initialled and page 2 signed and dated by the applicant.
Failure to comply with the above instructions may result in an application being disqualified.
Applicants applying for more than one advertised post must submit separate Z83 application forms and CVs in respect to each post being applied for.
Should an application be received where an applicant has applied for more than one posts on the same Z83 application form, the applicant will be considered for the first post indicated on the Z83 application form only.
Applications will be received via post/courier services, hand deliveries or email.
Late applications will not be considered.
Regulation 57 (c) and 67 (9) of the Public Service Regulations 2016, as amended, requires the executive authority to ensure that he or she is fully satisfied of the claims being made and the finalisation of Personnel Suitability Checks in order to verify claims and check the candidate for purpose of being fit and proper for employment, respectively.
Shortlisted candidates must be willing to undergo normal vetting and verification processes.
Note: It is the responsibility of all applicants to ensure that foreign qualifications are evaluated by SAQA.
Due to large volume of responses anticipated, receipt of applications will not be acknowledged, and correspondence will be limited to shortlisted candidates only.
Should you not have heard from us within three months from the closing date, please regard your application as unsuccessful.
Note: For emailed applications, please submit a Single PDF document or One Attachment per application to the email address designated on the specific position.
Kindly note that the emailed applications and attachments should not exceed 15MB.
It remains the candidate’s responsibility to ensure that their application is successfully submitted using the required single pdf document.