Purpose

• Customer Services (CSD) is a division of the Information & Communication Technology Services (ICTS) department.
• The division is responsible for the IT Service Desk, student computer lab management services, IT installations, classroom support services, service level agreements, training, and communicating with the University community on behalf of ICTS.
• The IT Service Desk offers phone services (including the University’s switchboard) as well as desktop support for UCT staff and students.
• We are looking for dynamic, motivated, and organised people to join our IT Service Desk team to support staff and students with their ICT needs both telephonically and onsite.

Requirements

• Grade 12 or a technical equivalent
• Current A+ (not older than 3 years), Microsoft or Apple MAC certification or equivalent qualification
• 2 years in a customer-focused IT support position
• An unendorsed 08 driver’s license

Skills & Competencies

• Excellent working knowledge of the use of common IT hardware and software applications
• Strong customer service ethic
• Excellent problem-solving skills for Microsoft and Apple Mac
• Excellent written and spoken communication skills
• Business and technical writing skills
• Ability to coach and mentor junior colleagues

Responsibilities

• Capturing support requests
• Researching and providing accurate and comprehensive solutions to customers via telephone and onsite.
• Participating in team projects, as well as research and development of services and products.
• Coach and mentor junior colleagues

Additional Information

• Please ensure the title and reference number are indicated in the subject line.
• An application which does not comply with the below requirements will be regarded as incomplete.
• Only shortlisted candidates will be contacted and will be required to undergo a competency test.
• The University reserves the right to extend the closing date for applications if deemed necessary and reserves the right to make no appointment.

To apply, please e-mail the below documents in a single pdf file:

• UCT application form;
• Cover letter; and
• Curriculum Vitae (CV).

Ref No

• E26630

Remuneration

• The annual remuneration package, including benefits, is between R336 151 and R531 313 000 per annum.

Enquiries

• 021 650 3012

Centre

• Customer Services Division (CSD), Information & Communication Technology Services (ICTS)

Duration

• Contract positions for 8 months

Application Form

• 👉🏿 Cofa apha

Download Full Vacancy

• 👉🏿 Cofa apha

Email Application

• [email protected]