Purpose

• The Western Cape Provincial Parliament (WCPP) is seeking a skilled and customer-focused ICT Assistant to provide technical support and ensure smooth operation of our ICT infrastructure.
• This role is critical in supporting Members and the Administration with end-user services, technical troubleshooting, and application support.
• WCPP has adopted a hybrid working model.
• We therefore require individuals who are resilient, able to self-manage and deal effectively with ambiguity.

Requirements

• Matric and an appropriate 3-year National Diploma (or an equivalent or higher qualification) in Information Technology;
• and a mandatory ICT CERTIFICATION in the categories listed below (any one)
  • CompTIA: A+,Network+, Security+
  • Microsoft: MDAA, MCSA, MCSE, Azure Administrator, Azure Solutions Architect
  • Axelos: ITIL Foundation
  • Cisco: CCNA
• A minimum of three (3) years’ relevant experience in a hands-on IT support technician role within a well structured organisational environment.
• A minimum of twelve (12) months’ demonstrable experience in Level 2 desktop support, including independent fault resolution and escalation management.

Skills & Competencies

Essential skills for the role

• Practical Windows 11 deployment and support skills
• Good Audio-Visual technical and Meeting Room management experience
• Practical Streaming skills using tools like OBS
• General Microsoft 365 Skills (SharePoint Online, One Drive, Teams, Outlook, Word, Excel, PowerPoint, Defender) 
• Working knowledge of Microsoft Active Directory
• Basic Knowledge of Microsoft Group Policy
• Experience with Microsoft Windows command line activities
• Experience with Windows desktop information security processes and setups.
• Experience with configuring and troubleshooting mobile devices.
• LAN Skills (Ethernet and TCP/IP)
• Experience with enterprise Wireless.
• Good technical troubleshooting skills
• Good Knowledge of ITIL framework and Service Desk protocols.

Must display the following essential traits:

• Ability to plan, organize, and work under pressure.
• Excellent communication and interpersonal skills.
• Customer-focused with a strong work ethic.
• Team-oriented.
• Responsive to end users.

Responsibilities

• Offer first and second -level desktop and remote support for Members and Staff.
• Assist with Audio Visual meeting room setup .
• Assist with Audio Visual setup for hybrid sessions.
• Streaming of parliamentary sessions using the OBS streaming application.
• Provide end-user support services, including helpdesk administration, onboarding, and basic systems training.
• Technically support WCPP business applications (ERP, Microsoft Office, SharePoint Online, One Drive, Teams and Bespoke Apps
• Deploy software upgrades, patches, and ensure endpoint compliance with information security policies and security posture.
• Ensure endpoints are deployed securely and hybrid joined to the domain and cloud.
• Communicate security awareness and compliance.
• Troubleshooting and testing during upgrades and rollouts.
• Troubleshoot endpoint Wireless, LAN and WAN issues
• Participate in the rollout of ICT projects, including laptop refresh cycles and technical deployments.
• Participate in procurement and financial admin processes.
• Maintain and update computer inventory and asset management records.
• Working after hours and on standby.

Additional Information

• Note: Online course participation (e.g., Udemy, LinkedIn Learning, or Microsoft online courses, which confirm participation but do not necessarily validate proficiency through rigorous assessment will not be accepted.
• Only certifications issued by certification authorities (e.g., Microsoft, Cisco, CompTIA, AXELOS) for which formal examinations were successfully completed will be recognised; Candidates had to pass formal, proctored examinations at certification centres, which provide objective assurance of knowledge and skills.
• Certification validation must be provided and certifications must be valid during the period April 2025-May 2026, should it expire.
• Note: Excluding any of the required documents will result in your application not being considered.
• Please note that correspondence will be limited to shortlisted candidates.
• All applications and information received are treated in compliance with POPIA legislation.
• If you do not receive any response within ninety (90) days from the closing date of the advertisement, consider your application as unsuccessful.

Additional Requirements and Information:

• Upload the following documents as part of your application:
  • Recently updated CV
  • Copies of your qualifications
  • Copies of certification/s and qualification/s must be attached to your application; this requirement is compulsory.
  • ID Document
• Shortlisted candidates will be required to complete a theoretical, competency-based and practical assessment.
• The successful candidate will be vetted for security purposes.

Remuneration

• R558 338.58 (per annum cost to company)