ICT Support Technician (Server and Network Administration)

National Energy Regulator of South Africa - Arcadia, Pretoria, Gauteng

Closing date yi 26 ka June 2026

Purpose

NERSA wishes to recruit personnel with appropriate competencies in the following areas.Reporting to the ICT Infrastructure Manager, the incumbent will be responsible for administration, monitoring and management of the servers and network, in terms of the server operating systems and capacity management, and IT systems security management.
IT infrastructure level applications management, maintenance of the system configurations and reports thereof, management and maintenance of server room, network coms rooms including the provision of backup and restoration of data and information.

Requirements

A National Diploma in Information Technology or Computer Science as recognised by SAQA.
Minimum of three (3) years’ experience in Server and Network Administration.

Skills & Competencies

Analytical Skills
Good Communications Skills
Interpersonal Skills
MS Windows server, client and MAC client operating systems
MS Office
Knowledge of Exchange Server, Active Directory, DNS, DHCP, WIFI
IT best practice and procedures
Working knowledge and understanding of desktop, laptops, printers, servers, networks, and configuration thereof
Experience and working knowledge of ITIL processes
Software, hardware and TCP/IP troubleshooting
Excellent technical knowledge of computer hardware
Windows 10 or latest support experience
MS Office 2016 or latest support experience
Working knowledge of SMS, AD, Exchange 2016 or latest and remote control tools

Responsibilities

Ensure compliance with relevant IT policies and procedures and including requirements of the IT SLA
Design, install, support and maintain Hyper-V system
Establish and ensure high availability of systems
Deploy server and network hardware
Provide hardware support for servers and network devices
Providing operating system support for Windows servers 2010 or latest and application support
Design, install, support and maintain firewall and VPN infrastructure, Exchange 2016 or latest Active Directory SQL Server 2016 or latest
Backup and restore of data using Veeam Backup and Replication or latest
Maintain related documentation of the infrastructure
Manage IT asset life cycle from procurement to termination of IT assets
Provide efficient support within agreed time frames
Devise and deliver solutions to enhance quality of service and to prevent future problems
Highlight key problems and areas for improvement in terms of processes, procedures etc.
Asses need for any system reconfigurations (minor or significant) based on request trends and make recommendations
Asses need for any system reconfiguration based on request trends and make recommendations
Install, upgrade, support and trouble shoot Microsoft applications and any other authorised desktop applications
Use diagnostic tools to troubleshot problems associated with network connectivity, and workstation hardware/software
Escalate issues involve experts wherever required in order to resolve issues as quickly as possible
Develop technical knowledge of each system within the company profile and specialised knowledge of certain nominated areas.

Additional Information

Interested persons can send a comprehensive CV.
Applications received from recruitment agencies will not be accepted.
Appointment will be subject to positive pre-employment checks and security clearance.
It is the applicant’s responsibility to have foreign qualification evaluated by the South African Qualifications Authority (SAQA) and to provide proof of such evaluation.
Persons with disabilities are encouraged to apply.
The employment decision shall be informed by the Employment Equity Plan of the organisation
Communication will be limited to shortlisted candidates.
If you do not hear from NERSA within three months of the closing date, please accept that your application was unsuccessful.