Complaints Administrators X2
South African Board for Sheriff - Midrand, Johannesburg, Gauteng
Closing date yi 24 ka July 2026
Regrettably, this position has been removed.
Purpose
- The main purpose of the post is to register, evaluate and process complaints received within set timeframes.
- This position reports to Manager: Complaints Officer
Requirements
- Grade 12
- A relevant Legal Degree (LLB) or equivalent
- Minimum of 4 years work experience in a legal environment dealing with civil (litigation) processes
- General knowledge of legislation including the Sheriffs Act, its regulations and its Code of Conduct
Skills & Competencies
- Good application and interpretation of legislation
- Exceptional attention to detail
- Strong numerical and negotiation skills
- Focus on overall customer service experience
- The ability to remain calm under pressure
- Ability to plan work activities and good time management
- Excellent administrative skills
- Excellent written and verbal communication skill
Responsibilities
- Register, process and resolve or escalate complaints
- Receive complaints and inquiries via email, telephone, and in person, and resolve complaint inquiries in a fair and timely manner
- Assist members of the public with lodging complaints
- Categorise and allocate complaints to relevant Complaints Administrators
- Acknowledge receipt of complaints and inquiries
- Assist with tracking the progress and maintenance of complaints schedules
- Assist with providing updates to complainants on the status of their complaints when required
- Liaise with internal departments to obtain information and supporting documentation when required
- Escalate complex, sensitive, or high-risk complaints to the Complaints Officer
- Assist the Complaints Officer with administration, documentation, case files, and reporting
- Ensure compliance with internal procedures, policies, and service standards
- Maintain confidentiality and proper handling of sensitive information
- Collaborate with teams to resolve complex issues
Additional Information
- Only shortlisted candidates will be contacted.
- Should you not receive any response from SABFS within 4 weeks after the closing date, please consider your application unsuccessful.
- A Curriculum Vitae, certified copies of ID and qualifications should be submitted.
- The South African Board for Sheriffs encourages applications from people with Disabilities.
Remuneration
- Market related
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Parliament of the Republic of South Africa - Cape Town, Western Cape
South African Board for Sheriff - Midrand, Johannesburg, Gauteng
Parliament of the Republic of South Africa - Cape Town, Western Cape