Purpose

• The overarching purpose of this role is to be the interfacing and business relational link to customers (including wholesalers) within Transpharm.
• By using supplied raw data and applying basic analysis, the role seeks to understand the customer make up within an allocated area to create sales and service opportunities for new and existing customers.
• By creating tactical short term initiatives per customer, the key success factors in this role are measured in terms of new customer acquisition, ongoing customer retention, ongoing customer orders and increased spend.
• Furthermore, the role seeks to understand the business model and unique customer requirements.
• To build partnering efforts in terms of solutions and responsiveness to the identification and correction of barriers for the customer and potential customer.

Requirements

• Matric - National Senior Certificate NQF 4
• At least two (2) years of experience in customer sales and service, ideally in the healthcare and/or retail pharmacy industries.

Skills & Competencies

• Demonstrable knowledge to wholesale and pharmacy operations, products and services with specific experience working with excel/sheets based raw data and basic analysis application combined with operational activities relevant to building and maintaining a customer base, sales, service, ordering and fulfillment processes, revenue and profit generation.
• Exposure to specific acquisition and retention strategies that drive retention and acquisition in a competitive landscape (preferred)
• Excellent verbal and written communication skills
• Strong prioritisation and time management skills
• Resilience and adaptability
• Analytical and problem-solving skills
• Computer literacy (Competence in Excel, Word and PowerPoint)

Responsibilities

Basic data analysis and opportunity assessment and action plans Acquisition:

• Secure, manage and maintain the relationship and financial contribution to business with with new customers.

Retention:

• Secure, manage and maintain the relationship and financial contribution to business with with existing customers.
• Customer data integrity and Customer interfacing and/or impacting process monitoring and ongoing improvement.
• Internal Reports, feedback and participating in broader initiatives (reducing financial losses, data integrity, governance and compliance, innovative ideas and solutions)

Additional Information

• If you don’t hear from us within 14 days, please consider your application unsuccessful.
• Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Desirable

• Postgraduate qualification in marketing or relevant trade or industry related certification or relevant courses - (preferred)
• Valid driver’s license

Desirable

• Experience working in the veterinary and animal industry 

Ref No

• SHO260709-12