Purpose

• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Requirements

• National Certification (Nat Cert) (Required)

Skills & Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Responsibilities

Customer Service:

• Carry out standard customer service activities and handle simple customer inquiries.

Solutions Analysis:

• Assess compliance with established standards and protocols for routine inquiries.

Receiving Visitors:

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data:

• Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.

Customer Needs Clarification:

• Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Customer Relationship Development / Prospecting:

• Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Operational Compliance:

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Business Development:

• Carry out routine business development support tasks and assist others by following established procedures.

Sales Opportunities Creation:

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Data Exploration:

• Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

Network of Influence:

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Additional Information

• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Ref No

• JR-81532

Centre

• Umlazi Mega City