Purpose

• To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure, ensuring that the clients requirements are always met and their expectations exceeded.

Requirements

• Minimum: Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant).
• At least one-year corporate experience in an End User Support / Service Management environment, OR 1–2 years' experience years relevant experience in the End User Computing services and related LAN Infrastructures Services.

Skills & Competencies

Knowledge:

• Knowledge of: Desktop operating systems and application.
• Network cabling and telephony system.
• Security software and hardware.
• Technical support and maintains of the application system(s), hardware and software End User Computer and LAN infrastructure principles and topology, Internet protocols, services.
• Routing and switching technologies. ITIL.
• Procedure, Policies and standards.

Interpersonal and Behavioural Competencies:

• Active listening
• The ability to fully concentrate on what is being said rather than just passively 'hearing' the message of the speaker.
• Attention to Detail
• The ability to ensures information is complete and accurate.
• Continuous Learning
• The ability to constantly expand one's skill set.

Responsibilities

• Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals.
• Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLAs.
• Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure.
• Provide 1st & 2nd level LAN & desktop support.
• Install and configure new IT equipment.
• Implementation, customisation and maintenance of the remote software deployment.
• Provide support to the enterprises local IT and software resources.
• Provide LAN & desktop advisory services to clients.

Additional Information

• SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan.
• Correspondence will be limited to short listed candidates only.
• Preference will be given to members of designated groups.
• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
• Applications received after the closing date will not be considered.
• Please clearly indicate the reference number of the position you are applying for.
• It is the applicant s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
• Only candidates who meet the requirements should apply.
• SITA reserves a right not to make an appointment.
• Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant s documents Qualifications, and reference checking.
• Correspondence will be entered to with shortlisted candidates only.
• CV s from Recruitment Agencies will not be considered.
• CV s sent to incorrect email address will not be considered.

Ref No

1. VAC00508/26
2. VAC00509/26
3. VAC00510/26

Remuneration

• R257 888.00 - R386 832.00

Enquiries

• For queries/support [email protected] OR call 080 1414 882

Centre

1. Bisho
2. Mthatha
3. Alfred Nzo

Duration

• 36 - Months - Fixed Term Contract