Purpose

• The area of specialisation is to manage and provide excellent generic and interface customer services for specialist fields in a defined geographical area.

Requirements

• National Diploma / National N Diploma in Business Management/Communication / Marketing / Commerce / Engineering / Social Science / Accounting / Finance at NQF6 with 240 credits
• 3 years ‘Customer service
• Valid driver's licence

Skills & Competencies

Behavioural

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
• Leadership and supervision

Knowledge

• Optimise customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
• Customer relationship management
• Low voltage (LV) maintenance and fault repair
• Applicable safety training for supervisors
• Organisational understanding
• Contract management
• Metering and billing
• Credit management directive, policy

Skill

• Communication, planning and control
• Budgeting and planning
• Operating regulations for high voltage (HV)/low voltage (LV) systems.
• Computer literate

Responsibilities

• Perform general supervisory activities.
• Manage customer data.
• Handle generic service activities.
• Build customer relationships.
• Manage quotation and connection services.
• Manage vending and prepaid activities

Additional Information

• If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.
• Eskom is committed to equality, employment equity, and diversity.
• In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.
• Eskom reserves the right not to make an appointment to the posts as advertised.
• Candidates with disabilities are encouraged to apply for positions.
• Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.

Ref No

• eskom_005371

Remuneration

• Market Related