Purpose

• The individual in this role is required to assist eMedia customers across multiple platforms with inquiries related to our product offerings, including but not limited to Openview, e.tv, and eVOD.
• This internship provides the opportunity to gain hands-on experience in a dynamic customer service environment, develop interpersonal and communication skills, and build a strong foundation in contact centre operations.

Requirements

• National Senior Certificate (NQF Level 4) – Essential
• Diploma in Contact Centre Management, Communications, Marketing, or Business Management (NQF Level 6) – Essential
• Must be a South African citizen
• Must be under the age of 35
• Candidates who have previously participated in or are currently engaged in a SETA-funded internship are not eligible

Skills & Competencies

• Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Intermediate English language proficiency
• Strong customer orientation and effective interpersonal skills
• Ability to manage time and resolve issues efficiently
• Good planning, organisation, and decision-making abilities
• Commitment to continuous learning

Responsibilities

Customer Support:

• Handling and resolving customer queries, complaints, feedback, and suggestions professionally and timeously.
• Providing accurate information on Openview and other eMedia-related products and services.
• Managing and responding to inquiries across multiple communication platforms.
• Promoting the eMedia and Openview brand through high-quality service delivery.

CRM Interaction Logging:

• Accurately capturing and logging customer interactions in the CRM system.

Productivity & Service Quality:

• Meeting daily and monthly productivity expectations.
• Managing average call handling time between 4 minutes 30 seconds and 5 minutes.
• Ensuring service levels are consistently met.

Team Engagement & Development:

• Contributing to team success and maintaining positive relationships.
• Participating in personal and professional development opportunities.
• Completing assessments on products, systems, and procedures with a minimum score of 85%.

Ref No

• etv248

Remuneration

• Market Related

Centre

• e.tv

Duration

• 12-month Internship Programme