Purpose

• To provide support to the National and Regional Key Account Managers, by coordinating and organising all critical functions linked to the service level agreements within the Clicks / Hospital / Link channel, in line with the UPD strategic and Group objectives.

Requirements

• Matric
• Post matric certificate/qualification in administration/customer care (desirable)
• Nursing experience would be advantageous (hospital key accounts coordinator)
• 2 – 3 years’ experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.

Skills & Competencies

Skills:

• Communication skills (verbal and written)
• Presentation skills
• Relating and networking skills
• Analytical skills
• Planning and organising (prioritisation skills)
• Problem solving skills
• Customer service management MS office
• Advanced Excel and analytical skill

Knowledge:

• Knowledge of service excellence and customer principles
• Knowledge and understanding of the industry (pharmaceutical / healthcare desirable)
• Knowledge of SAP IT systems

Personal Competencies:

• Report writing
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Analysing
• Presenting and communicating information
• Adhering to principles and values
• Planning and Organising
• Ability to work under pressure and respond to requests timeously

Responsibilities

• To efficiently offer support to the Regional Key Account team, communication and correspondence with key stakeholders, as well as the efficient delivery of any other relevant tasks as and when required, in order to provide the necessary support to the Key Accounts Manager in a professional manner
• To assist in managing inventory levels by compiling daily stock reports
• To manage, resolve and provide feedback on day-to-day customer and client care queries on time using identified business tools / email (collection, delivery and non-delivery issues).
• To liaise, co-ordinate and follow up on special customer deliveries.
• To generate, compile and distribute reports and stats when required.
• To liaise with customers on orders, as well as create and circulate to the relevant departments.
• To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
• To manage day to day adhoc requests from customers (including invoices, POD's)
• Compile KPI reports in conjunction with Regional KAM.

Additional Information

• We endeavour to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

Ref No

• click_025811

Remuneration

• Market Related

Centre

• United Pharmaceutical Distributors Distribution Centre