Purpose

• The Operations Supervisor supports the Contract Manager in the day-to-day operational execution of a transport, mining, or agricultural logistics contract.
• The role coordinates drivers, fleet readiness, shift activities, safety compliance, and customer service delivery to ensure seamless operational performance.
• The Operations Supervisor is responsible for ensuring shift targets, fleet utilisation, documentation accuracy, and adherence to SOPs, SHEQ standards, and contractual requirements.
• This role provides hands-on supervision and contributes to operational problem solving, efficiency improvements, and safe, cost-effective service deliveries of products/goods.

Requirements

• Matric (Grade 12)
• Diploma/Certificate in Transport, Logistics, Supply Chain, Production Management, or related field (advantageous)
• Valid driver’s licence (Code EC); PrDP advantageous
• 3–5 years’ experience in a transport, mining, agricultural, or industrial operations environment
• 1–2 years’ experience in a supervisory or team-lead role
• Exposure to fleet operations, scheduling, shift management, and driver coordination
• Experience using TMS, tracking systems, Evolve, or similar platforms

Skills & Competencies

Knowledge

• Understanding of operational and logistics processes
• Basic Labour Legislation and IR principles
• Road Transport Legislation and SHERQ requirement
• Knowledge of KPIs, SLAs, and operational reporting
• Familiarity with fleet and maintenance processes

Skills

• Strong coordination and organisational skills
• Effective communication and customer interaction
• Problem-solving and decision-making at operational level
• Ability to supervise and guide teams
• Computer literacy (Excel, Outlook, reporting tools)
• High safety awareness and attention to detail
• Ability to work under pressure and manage multiple priorities

Responsibilities

Operational Coordination

• Execute daily operational plans and allocate resources according to schedules.
• Conduct shift start-up checks, readiness assessments, and ensure accurate driver briefings.
• Monitor live operations via TMS, tracking platforms, and communicate deviations to the Contract Manager.
• Ensure on-time departures, correct routing, and effective management of standing time, delays, and alerts.
• Support journey management, fatigue management, PPE adherence, pre-trips, and posttrip compliance.
• Complete daily shift reports and escalate operational risks promptly.
• Maintain operations continuity across rotating shifts, weekends, and night operations where applicable.

Fleet & Technical Support

• Conduct daily inspections for fleet readiness (documentation, licensing validity, roadworthiness checks).
• Report defects, breakdowns, and anomalies into Evolve or relevant systems.
• Follow up on repairs, tyre changes, refuelling compliance, and maintenance-related actions.
• Assist with monitoring fuel usage, kilometres, trip hours, and utilisation KPIs.
• Ensure accurate fleet records, defect logs, and documentation are completed for each shift.

Driver & Staff Supervision

• Supervise drivers, general workers, and admin staff during assigned shifts.
• Enforce operational and safety procedures; ensure availability of PPE and adherence to standards.
• Support the Contract Manager with performance tracking, attendance control, coaching, and basic IR processes.
• Conduct driver debriefing (PODs, route challenges, delays, risks reported).
• Identify skills gaps and recommend training or corrective actions.

Customer & Stakeholder Support

• Engage with customer representatives on day-to-day operational matters.
• Communicate delays, risks, delivery confirmations, and shift performance updates.
• Support execution of customer requirements, site-specific protocols, and escalation processes.
• Assist in implementing corrective actions for service-level deviations.

Safety, Compliance & SHEQ Duties

• Enforce compliance with SHEQ policies, Road Transport Legislation, fatigue rules, PPE, and operational SOPs.
• Conduct toolbox talks, safety briefings, and incident first-level reporting.
• Participate in safety inspections, audits, and Drive Risk coaching sessions.
• Ensure accurate completion of checklists, incident logs, near-miss reports, and compliance documentation.

Administrative & Systems Support

• Ensure timely completion of trip sheets, PODs, fuel slips, and operational documentation.
• Capture data into operational systems (TMS, Evolve, tracking portals, Uniflow or similar).
• Support accurate daily/weekly reporting, including standing time, utilisation, fuel variance logs, and shift summaries.
• Assist the Contract Manager with cost-control inputs and verifying operational expenses.

Facilities, Housekeeping & Site Control

• Maintain site cleanliness, yard control, parking discipline, and compliance with customer site rules.
• Support inspections of loading/offloading zones, equipment storage, and PPE distribution.
• Escalate maintenance needs for yard, ablutions, offices, and equipment.

Additional Information

• Appointments will be made in accordance with diversity targets.

Ref No

• UNI260721-2