Customer Service Agent

Closing date yi 29 ka January 2021

The main responsibility of the Customer Service Agent is to respond to all customer enquiries via various platforms (Call, email, social media).
Negotiate with clients who wish to cancel cover or service. Facilitate arrangements for default payments.

Matric is essential (proof of which must be available at interview stage)
2 years experience within a customer service/client service environment within a call centre.
Clear ITC
No Criminal Record
Multi-Lingual (Advantageous)
Must be eligible to go on the REP register and be willing to work towards FAIS and RE qualifications
RE (Advantageous)
Advanced Microsoft Office including excel, word and outlook
Working in a frontline customer service environment
Handling customer queries
Selling or handling queries regarding insurance and related products and services
Must pass relevant assessments related to product offerings.

Duties across the following environments - Inbound/outbound/emails/SMS/bank defaults/bank disputes
Responding to web or email queries
Take appropriate action such as updating personal details or sending policy documents to clients
Undertake to resolve 80% of queries at the first point of contact
Objection handle to encourage client to retain product or service
To contact clients who have failed to make payments
Ensure continuous payment of premiums
Identify instances of miss-selling through complaints, call recordings, queries etc.
Re-sell product / service to client if required
Advise clients on various issues relating to policies and payments
Update the system including partner systems with all relevant information.

Sixelele imisebenzi owuyifunayo ukwenzela sizokukhangelela, sikufakele and sikuthumelele yona.

Cofa apha

eMedia Investments - Johannesburg, Gauteng