Trainee Call Centre Agent (Full Time Student)

Old Mutual - Pinelands, Cape Town, Western Cape

Closing date ayichazwanga

Regrettably, this position has been removed.

Purpose

  • This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision.
  • The incumbent is individually accountable for achieving results through their own efforts with support and coaching.

Requirements
  • Matric or equivalent NQF qualification.
  • Proof of current registration with a recognized Tertiary Institution, preferably correspondence students.
Skills & Competencies
  • Computer literacy with knowledge of MS Office: Word, Excel and Outlook.
  • Ability to prioritize work.
  • Ability to work.
  • Strong communication and interpersonal skills, both written and verbal.
  • Work effectively with colleagues and clients to accomplish team goals.
  • Candidates should be available to work shifts as required by the business.
  • Strategic
  • Innovation (Perspective)
  • Customer First
  • Leading with influence
  • Collaboration (Relating)
  • Executing
  • Personal Mastery (Learning)
Responsibilities
  • Deals with client queries via telephone and email in adherence with Call Centre standards under supervision.
  • Effectively meeting client needs under supervision.
  • Finalizes calls at point of contact where possible.
  • Ensures that complex queries are escalated appropriately.
  • Takes inbound calls and shares relevant information with assistance and on the job coaching.
  • Taking responsibility and ownership of tasks.
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Eminye Imisebenzi
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