Agent: Client Care Chat Support

Capitec - Cape Town, Western Cape

Closing date ayichazwanga

Regrettably, this position has been removed.

Purpose

  • We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

Requirements
  • Grade 12 National Certificate / Vocational
  • 1 - 2 years inbound contact centre
  • Customer service experience
Skills & Competencies
  • Call centre processes and procedures
  • Customer care and service protocol
  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail
Responsibilities
  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
Additional Information
  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys
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