IT Technician

Closing date yi 28 ka July 2026

Provide technical support, troubleshooting and maintenance of the organisation's IT system to ensure smooth, efficient operations and seamless user experience.

Matric or equivalent
Diploma/Certificate in IT related field
Minimum of 3+ years of experience in a similar role (including remote desktop applications and help desk software)
Proficiency with Windows
Mac operating systems (advantageous)
Familiarity with basic networking concepts and troubleshooting (TCP/IP, DNS, DHCP)
Certificates required CompTIA A+ & N+, Microsoft Certified IT Professional, ITIL framework
Driver's Licence

Onboarding and off-boarding of users on the IT hardware, software and network.
Provide support to all employees, ensuring accurate diagnosis and resolving of technical issues in a timely manner.
Manage end-to-end ticketing system in line with the ITIL framework to achieve agreed SLAs.
Manage user accounts, permissions, and access controls in various systems, ensuring compliance with company policies and security protocols.
Conduct routine maintenance and updates on software and hardware to optimise system performance.
Setup and maintenance of Audio Visual (AV) equipment for meetings.
Manage IT asset management register.
Update and maintain knowledge base articles database.
Collaborate with other IT team members on projects and initiatives to improve IT services.
Procuring of IT related hardware and software on the company's ERP system.
Support the IT team in managing and troubleshooting network infrastructure, including LAN, Wi-Fi, and internet connections.
Install, configure, and maintain computer systems, printers, IP telephones, including mobile services and other IT equipment.
Provide ad hoc IT related duties as and when required.
May require occasional after-hours support for urgent IT issues.
Liaise with external vendors and service providers when required.

We are committed to Employment Equity when recruiting internally and externally.
It is company policy to promote from within wherever possible.
Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.