Purpose

• To deliver a support service with regards to PEP Africa’s IT systems and processes, dealing with day-to-day business IT requirements and serve as the link between external IT support and end-users.

Requirements

• Relevant IT tertiary qualification
• 2+ years’ relevant experience
• Retail experience (advantageous)
• Google workspace tools and applications
• Presentation and facilitation skills
• Programming experience or knowledge would be an advantage
• South African Citizen

Skills & Competencies

• Honesty; Passion;
• Resourcefulness;
• Planning;
• Communication skills;
• Building and maintaining relationships;
• Detail orientation;
• Problem Solving;
• Confidence;
• Decisiveness.

Responsibilities

Provide desktop support

• Provide Desktop Support to Central Office, Countries and DCs
• Maintain and support POS lab setups for testing, training and troubleshooting purposes

Liaise and coordinate with Pepkor Nextech Desktop Support regarding all IT needs

• Coordinate the process to resolve IT-related issues
• User Account coordination with Pepkor Nextech Desktop Support

Provide DC Support

• Coordinate process to resolve power and network connectivity issues
• Log calls with the Pepkor Nextech network teams

Manage end-to-end procurement function for all IT, POS equipment and some Software applications

• Ensure equipment is ordered, all invoices are received, submitted to Finance for payment & request remittances
• Control IT equipment & Software applications

System support

• General Maintenance/ Assistance with ERP user administration
• Manage user access by handling password queries and resets, creating and deleting accounts, and processing permission requests

Assist with ad hoc tasks / projects

• Provide ongoing support with regards to Google Workspace apps and devices
• Troubleshooting issues on Google Workspace

Additional Information

• Apply by sending your CV.
• If you’re ready to solve problems, support others, and help keep our tech running smoothly, we’d love to hear from you! Apply today and Let’s Grow Together!

Centre

• Central Office

Email Application

• [email protected]