Lo msebenzi uphelelwe. If ubungena closing date then ixesha lawo lidlulile. Imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Customer Service Collection Agent

WNS - Century City, Cape Town, Western Cape

Full-Time | Call Centre

Closing date ayichazwanga

WNS Customer Service Collection Agent Century City, Cape Town


  • Minimum of Matric (Grade 12)
  • 12 Months relevant work experience in collections environment
  • Full Microsoft office skills using e.g. Excel, PowerPoint.


  • Be required to proactively contact customers both by telephone and in writing.
  • This will require both inbound and outbound calling, most of which will involve ‘telephone dialer’ activity;
  • Be required to work to agreed quality standards and within agreed timescales;
  • Be responsible for proactively developing and maintaining your specialist industry, business and system knowledge;
  • Be responsible for managing complaints and ensuring the compliance of these;
  • Need to liaise with both internal and external colleagues throughout the business and externally with customers;
  • Have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills;
  • Work with your customers to reduce debt in a timely manner to meet agreed targets.  
  • This will involve dealing with customer’s queries and internal queries within agreed SLA’s.
  • Part of the role will be to mitigate any risk to our client and take necessary escalation action as appropriate;
  • Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer’s records and proactively collect appropriate information.

Additional Information

  • Working hours:
  • Nightshift hours from 16h00 to 02h00 (SA time) or 9:00 to 17:00 (CST), Monday to Friday.

Lo msebenzi uphelelwe. Closing date yawo ibi nge .

Lo msebenzi ufakwe ngu Siseko Gwegwe nge 25 ka February 2021