Lo msebenzi uphelelwe. If ubungena closing date then ixesha lawo lidlulile. Imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Customer Service Agent

WNS - Century City, Cape Town, Western Cape

Full-Time | Call Centre

Closing date ayichazwanga

WNS Customer Service Agent Century City, Cape Town

Purpose

  • The position available is for one of our biggest UK clients and is based from Bellville and Century City offices.

Requirements

  • Minimum requirement of at least a good Grade 12
  • Maths and/or Maths literacy is advantageous
  • Customer service experience
  • UK call center experience advantageous.

Skills & Competencies

  • Computer literacy (Essential).
  • Proficient in MS Word, Email and good typing speed (Essential).
  • Neutral accent with excellent verbal and written English communication skills (Essential).

Responsibilities

  • Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
  • Identify and understand customer needs to consistently provide a high quality service.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
  • Provide accurate information on products and services to clients to ensure consistency across the organization.
  • Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
  • Operate customer related information systems to maintain and secure records.
  • Contribute to the success of the team and the business by achieving personal targets.
  • Adhere to the company and department standards, policies and procedures.

Lo msebenzi uphelelwe. Closing date yawo ibi nge .

Lo msebenzi ufakwe ngu Siseko Gwegwe nge 25 ka February 2021