Lo msebenzi uphelelwe. Closing date yawo ibi nge 15 ka January 2022.

Outbound Call Centre Agent - New Accounts

Truworths - Cape Town, Western Cape

Full-Time | Call Centre

Closing date yi 15 ka January 2022

Truworths Outbound Call Centre Agent - New Accounts Cape Town

Purpose

  • Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our New Accounts Department.

Requirements

  • Matric or equivalent qualification.
  • Minimum 12 months experience in customer service role (Contact centre).
  • Previous relevant experience is advantageous.

Skills & Competencies

  • Computer literate (Excel, Word).
  • High degree of self-discipline, personal drive and sense of urgency.
  • Excellent listening and communication skills.
  • Goal orientated.
  • High stress tolerance.
  • Team work.
  • Adapt to change quickly, in a fast-paced environment.
  • Honestly and trustworthy.
  • Punctuality and good attendance.
  • Display flexibility for other issues/tasks as they arise.

Responsibilities

  • Able to handle all customer enquiries and queries.
  • Exceptional knowledge and understanding of customer services principles and able to apply it in the workplace.
  • Customer service and processing data – promptly respond to outbound/inbound calls and consistently uses the correct script per application status to obtain and verify data accurately (to process good quality accounts).
  • Administration – consistently keep up to date with credit admin policies and procedures, adhere to house rules.
  • Data Quality – proactively evaluate, update, obtain and process required information accurately, according to NCA requirements and risk policies and procedures.

Additional Information

  • We are committed to Employment Equity when recruiting internally and externally.
  • It is company policy to promote from within wherever possible.
  • Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

Lo msebenzi uphelelwe. Closing date yawo ibi nge 15 ka January 2022.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 28 ka December 2021