Lo msebenzi uphelelwe. Closing date yawo ibi nge 15 ka January 2022.

Inbound Call Centre Agent - Ecommerce

Truworths - Cape Town, Western Cape

Full-Time | Call Centre

Closing date yi 15 ka January 2022

Truworths Inbound Call Centre Agent - Ecommerce Cape Town

Purpose

  • We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town.

Requirements

  • Matric or equivalent qualification.
  • Previous relevant experience is advantageous.

Skills & Competencies

  • The ability to work independently, in a fast-paced environment
  • Accuracy and attention to detail
  • An ability to focus and concentrate
  • Exceptional customer service skills
  • Good telephonic manner
  • Basic PC skills
  • Vision experience is highly advantageous
  • Good communication skills with clear speech; good voice tone and exceptional formal writing skills in English
  • Passionate about interacting with customers and resolving their queries and complaints
  • Respond to Ecommerce related emails from online customers

Responsibilities

  • Take inbound calls related to E-commerce (online) and Fashion Delivery orders
  • Assist the customer with tracking their orders
  • Assist customers with online profile
  • Liaising with couriers and stores and giving feedback to the customer

Additional Information

  • We are committed to Employment Equity when recruiting internally and externally.
  • It is company policy to promote from within wherever possible.
  • Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

Lo msebenzi uphelelwe. Closing date yawo ibi nge 15 ka January 2022.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 28 ka December 2021