Lomsebenzi has expired. Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.

Customer Advisor

Sigma SA - Cape Town, Western Cape

Full-Time

Job Advert Summary

Sigma SA is an innovative business process outsourcing provider with a key focus in a range of industries such as financial, retail, transport, utilities & telecommunications. We are looking for Customer Advisors to join our dynamic, fast-paced environment. The purpose of the role is to telephonically collect outstanding payments from customers who have accounts in arrears in an outbound call centre environment. Please note: the successful applicant to work from home once they have successfully passed their probation period

Minimum Requirements

• Minimum Grade 11 • Minimum of 6 – 12 months customer service experience – essential • UK Contact Centre Experience - advantageous • Collections / Utilities experience - advantageous • Basic numeracy and computer literacy skills (Outlook and MsWord essential) • Effective communication skills (verbal, written and presentation) • Must be available to work rotational shifts between 9am - 10 pm (including weekends and SA public holidays) • Clear credit and criminal record • the successful applicant to work from home once they have successfully passed their probation period

Duties & Responsibilities

• Excellent telephonic etiquette and customer service skills • Ability to grasp constructive criticism • Ability to multitask and be resilient to change, resourceful • Uses initiative/ judgement and attention to detail • Ability to function under pressure and meet objectives • Self-motivated, takes responsibility and has a sense of pride in their work. • Advise on payment methods • Outbound calls to schedule suitable payment arrangements • Negotiation/persuasion and objection handling skills • Advise on bills, statements and Invoices • Manage customer accounts: update customer details • Liaise with back office departments

Lomsebenzi has expired. Either closing date yawo idlulile okanye if ubungena closing date ixesha lawo lidlulile nalo. Thina imisebenzi engena closing date siyigcina intsuku ezisixhenxe.