Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Operations Manager position reporting to the General Manager to be based at our Cape Twon Office. The position is for their Cleaning Division.
Duties and Responsibilities
CSI - Customer Service Intelligence
Develop and maintain systems to ensure client service level agreement adhered to at all times.
Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
Develop and maintain relationship with client contact person and accounts person.
Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
Conduct site visits of allocated sites and report on activities, results and recommendations.
Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
Control and management of Company assets and full knowledge of insurance requirements related thereto.
Manage area performance against agreed targets and budgets, and within policies and standards.
Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
Implement cleaner work schedules and evaluate and manage performance.
Adhere to company policy and procedures and Servest Group values.
Grade 12 / Clear criminal record
3 to 5 years’ experience in the cleaning industry
Clear criminal record / Valid drivers license / Own reliable vehicle;
A qualification in Operations/Business Management;
MS Office proficient (Outlook / Word / Excel)
Good interpersonal skills / A good communicator / Excellent leading and supervising skills
The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;