Purpose

• Is responsible for effectively and efficiently providing investigative support services for claims lodged against the Road Accident Fund (RAF).

Requirements

• Bachelor's Degree or Advanced Diploma @ NQF Level 7 related qualification to discipline.
• Driver's License.
• Relevant 3 years' experience in a similar environment.
• Experience in merit and quantum investigations will be an added advantage.
• Completed training as an investigator will be an added advantage.
• Being a certified fraud examiner will be an added advantage.

Skills & Competencies

• Personal Mastery.
• Emotional Wisdom.
• Ethics and Governance.
• Customer orientation and Customer focus.
• Knowledge of Natis and Cross Check systems.
• Ability to obtain appropriate affidavits.
• Report writing skills.
• Computer literacy (MS office and SAP).
• Attention to detail and accuracy.
• General Administration and document management.

Responsibilities

Investigation and Assessment of Claims Lodged:

• Trace insured driver/ witnesses to consult and obtain statements and docket.
• Ensure that a proper sketch plan of an accident scene is drawn as part of the investigation and assessment process.
• Identify possible fraud and corruption and escalate to Forensic Investigation department (FID).
• Provide assistance in ensuring witness presence at court.

Administrative Support:

• Validate supporting documents (e.g. employment details, paternity/ maternity details, SARS documents, etc.) for all related quantum investigations.
• Verify details of the claimant and those inquired in an accident through Natis and Cross Check systems (e.g. ID No, contact numbers, addresses, employment details, etc.).
• Quality check the supporting documents from stakeholders to determine the validity of the logged claim.
• Validate loss of earnings.

Document and Records Management:

• Monitor and maintain an effective filing system.
• Ensure that files are correctly categorized and stored to ensure a smooth retrieval of documents.
• Administer the records management and filing processes in line with the RAF filing plan.
• Ensure confidentiality of all documents under control and that correspondences from the department office reaches intended recipients.

Stakeholder Management:

• Provide advice to different parties (e.g. claimants, witnesses, employers, etc.
• Handle any assessments associated complaints.
• Maintain relationships with internal and external stakeholders.

Additional Information

• Applications can be forwarded to the Recruitment Officer at the RAF, Cape Town branch, e-mail address.
• The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups.
• Prospective employees will be subjected to security vetting.
• Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.
• Preference will be given to people living with disabilities.

Instructions to prospective applicants

• Indicate the name and the reference number for the position you are applying for on the subject line
• Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
• Submit a short CV with a maximum of 5 pages

Ref No

• OCI17012022CPT

Remuneration

• Total cost to company applicable to this position is minimum R349 998.00 per annum, negotiable.