Lo msebenzi uphelelwe. Closing date yawo ibi nge 18 ka January 2022.

Junior Customer Engineer: T.A.S.K Grade 09

Road Accident Fund - Cape Town, Western Cape

Contract | IT

Closing date yi 18 ka January 2022

Road Accident Fund Junior Customer Engineer: T.A.S.K Grade 09 Cape Town

Purpose

  • The Organisation requires the services of qualified individuals for the following position on a Six (6) Months Fixed Term Contract the position will be based in Cape Town Regional Office.
  • The Junior Customer Engineer is to provide IT end-user support to internal and external users of RAF ICT services.

Requirements

  • NQF 6 (Diploma or Advanced Certificate) in IT qualification.
  • Relevant 3 year's system support experience.

Skills & Competencies

  • Personal mastery
  • Emotional wisdom
  • Ethics and governance
  • Customer orientation and customer focus
  • Citrix knowledge advantageous
  • Drivers licence
  • Willingness to travel and work extra hours

Responsibilities

Ensure IT services are accessible to internal and external RAF customers:

  • Manage IT incidents and requests.
  • Setup new users.
  • Configure new equipment.
  • Update users on progress being made in solving their problems.
  • Escalate problems to Customer Engineer if necessary.
  • Adopt a proactive approach to prevent problems from arising.
  • Provide ICT support for RAF road shows.

Providing desktop support:

  • Provide software and hardware configuration according to business requirements.
  • Conduct installations and test computer equipment to ensure functionality.
  • Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
  • Undertake maintenance and repairs on damaged and repairable hardware.
  • Report on uneconomical repairs and recommend replacement.

Management of multifunctional devices and standalone scanners:

  • Establish connection and access to MFD and Standalone for all users.
  • Identify problems and escalate matters to third party where appropriate.
  • Manage replacement of consumables in the region.

Provide network & telephone support:

  • Replace faulty devices.
  • Provide 1st line support of telephone infrastructure.
  • Provide 1st line of network support
  • Participate in power failover testing.

Asset Management:

  • Undertake audits of hardware and software assets
  • Maintain and update a register of all ICT assets in the region
  • Conduct Bi-annual asset verification
  • Adherence to asset management policy

AV/VC Support:

  • Attend VC requests
  • Attend to 1st line VC problems and escalate matters to Customer Engineer.

Reporting:

  • Provide input to ICT Operations reports.
  • Compile Regional HSC report. (We do not have HSCs anymore)

HSC and CSC Support. (We don't have HSCs anymore):

  • Setup new HSC and CSCs based on the regional plans.
  • Ensure compliance to OHS when setting up new sites.
  • Provide customers with regular reports and feedback on their service request.
  • Liaise with customer engineer to ensure timely incident resolution.

Additional Information

  • Applications can be forwarded to the Recruitment Officer at the RAF, Cape Town branch.
  • The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
  • Prospective employees will be subjected to security vetting.
  • Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.

Instructions to prospective applicants

  • Indicate the name and the reference number for the position you are applying for on the subject line
  • Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  • Submit a short CV with a maximum of 5 pages
  • Please indicate your current salary and salary expectations if considered for the position.

Ref No

  • ICT07012022CPT

Remuneration

  • Total cost to company applicable to this position is minimum R302 772.00 per annum, negotiable.

Lo msebenzi uphelelwe. Closing date yawo ibi nge 18 ka January 2022.

Lo msebenzi ufakwe ngu Tebuho Moshoeshoe nge 10 ka January 2022