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Service Centre Consultant
Old Mutual - Pinelands, Cape Town, Western Cape
Full-Time | Customer Service
Closing date ayichazwanga
- National Senior Certificate (Grade 12)
- 1 – 3 years telephonic experience in a customer service role within a retail banking environment
Skills & Competencies
- Knowledge of basic calculations within a banking environment
- Computer literate in MS Office
- Willing to work extended retail working hours and week-ends
- Access to transport (own or public)
- High energy levels and sense of urgency
- Impact within a team environment (dynamic, articulate)
- Emotional maturity
- Agile – adopting tools, processes, and a mind-set of being nimble and delivering value as quickly and as often as possible to adopt adaptable
- Analysing and diagnosing skills and troubleshooting skills
- Product and process knowledge essential
- Collaboration (Relating)
- Customer First
- Innovation (Perspective)
- Leading with Influence
- Personal Mastery (Learning)
- Deals with clients queries via telephone in adherence with productivity standards.
- Ensures that more complex queries are escalated appropriately.
- Finalises call at point of contact where possible.
- Guides client and convinces client of appropriate course of action if necessary.
- Makes outbound calls in accordance with predetermined schedules
- Excellent communications skills
- Passion for customer service