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Service Centre Consultant

Old Mutual - Pinelands, Cape Town, Western Cape

Full-Time | Customer Service

Closing date ayichazwanga

Old Mutual Service Centre Consultant Pinelands, Cape Town

Requirements

  • National Senior Certificate (Grade 12)
  • 1 – 3 years telephonic experience in a customer service role within a retail banking environment

Skills & Competencies

  • Knowledge of basic calculations within a banking environment
  • Computer literate in MS Office
  • Willing to work extended retail working hours and week-ends
  • Access to transport (own or public)
  • High energy levels and sense of urgency
  • Impact within a team environment (dynamic, articulate)
  • Emotional maturity
  • Conscientious
  • Agile – adopting tools, processes, and a mind-set of being nimble and delivering value as quickly and as often as possible to adopt adaptable
  • Analysing and diagnosing skills and troubleshooting skills
  • Product and process knowledge essential
  • Collaboration (Relating)
  • Customer First
  • Execution
  • Innovation (Perspective)
  • Leading with Influence
  • Personal Mastery (Learning)
  • Strategic

Responsibilities

  • Deals with clients queries via telephone in adherence with productivity standards.
  • Ensures that more complex queries are escalated appropriately.
  • Finalises call at point of contact where possible.
  • Guides client and convinces client of appropriate course of action if necessary.
  • Makes outbound calls in accordance with predetermined schedules
  • Excellent communications skills
  • Passion for customer service
Lomsebenzi ufakwe ngu Tebuho Moshoeshoe nge 14 ka February 2020